Customer Success Manager – GenAI

Sia is expanding its Generative AI initiatives to strengthen its position as a global leader in AI consulting. Our internal platform SiaGPT is a proprietary GenAI solution designed to enhance knowledge management document retrieval and agent development through advanced Retrieval-Augmented Generation (RAG) capabilities. 

We are looking for motivated professionals to accelerate the adoption of SiaGPT across the firm. As a Customer Success Manager you will play a key role in guiding internal teams through onboarding training and the design of GenAI-powered agents that improve efficiency and collaboration across the organization. 

Key Responsibilities 

Enablement & Onboarding 

• Conduct onboarding and training sessions to ensure successful adoption of SiaGPT. 

• Provide first-level support for functional and technical inquiries. 

• Track and analyze user engagement metrics across teams and business units. 

• Partner with local leaders to promote best practices and demonstrate the impact of Generative AI. 

Agent Development Support 

• Assist users in designing testing and refining custom agents built on SiaGPT. 

• Document and showcase effective use cases and developed agents. 

• Contribute to the central knowledge base by sharing feedback and reusable assets. 

• Collaborate with internal AI teams to validate and promote high-value agents. 

Advocacy & Continuous Improvement 

• Act as an internal advocate for GenAI adoption across the company. 

• Collect and synthesize user feedback to inform product evolution. 

• Develop communication and learning materials (guides videos demos). 

Qualifications :

• Education: Bachelors in Computer Science Engineering Data Science or a related field. 

• 35 years of experience in Customer Success Product Enablement or Consulting ideally within AI or SaaS solutions. 

• Solid understanding of Generative AI LLMs or knowledge management systems. 

• Strong communication facilitation and stakeholder management skills.

• Experience organizing workshops or enablement programs for diverse audiences. 

• Team-oriented mindset with the ability to coordinate across international teams. 

• Proficiency in English; knowledge of French is a plus.

Informations supplémentaires :

What We Offer: 

• Opportunity to lead cutting-edge AI projects in a global consulting environment. 

• Lead transformative AI initiatives within a global consulting environment. 

• Collaborative high-energy culture with diverse cross-functional teams. 

Sia est un employeur qui souscrit au principe de légalité daccès à lemploi. Tous les aspects de lemploi tels que le recrutement les promotions la rémunération ou les sanctions sont basés uniquement sur les performances les compétences et le comportement des employés ou les besoins de lentreprise.

Remote Work :

No

Employment Type :

Full-time