Scaled Renewals Manager

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.

Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Role

We are looking for a results-driven Scaled Renewals Manager to join our team in this role you will act as the commercial owner for a portfolio of existing customers based in North America.

The teams primary goal is to drive Net Revenue Retention (NRR). You will be responsible for managing the commercial lifecycle: securing on-time renewals identifying growth opportunities and ensuring customers realize the full value of the platform.

Key Responsibilities

1. Revenue Growth & Pipeline

• Commercial Ownership: Manage the renewal process for your book of business to ensure retention targets are met or exceeded.
• North American Portfolio: Manage a high-volume portfolio of customers across North America ensuring successful commercial outcomes in their specific time zones.
• Expansion: Proactively identify opportunities to cross-sell and up-sell by understanding customer goals and positioning relevant features or add-ons.
• Lead Management: Qualify complex or high-value expansion opportunities and collaborate with the Account Management team to facilitate the right level of engagement.

1. Retention & Account Health

• Proactive Engagement: Monitor account health metrics to identify risks early. Engage with customers to resolve commercial inquiries and ensure a smooth path to renewal.
• Value Demonstration: Conduct discovery calls to reinforce the products value and ROI helping to prevent churn and secure long-term commitment.
• Negotiation: Manage the negotiation process for renewals addressing customer objections and ensuring commercial terms align with company standards.

1. Cross-Functional Collaboration

• Customer Advocacy: Act as a bridge between the customer and internal teams (such as Support Billing and Product) to resolve inquiries and improve the customer experience.
• Market Feedback: Share trends customer feedback and insights with the broader team to help refine our customer engagement strategies.
• Operational Hygiene: Maintain accurate data in our CRM (Salesforce) to ensure reliable forecasting for renewals and expansion opportunities.

What Were Looking For

• Experience: 4 years of experience in Account Management Renewals Inside Sales or a commercial CSM role.
• Shift Willingness: Must be willing and able to work North American business hours (Night shift).
• Commercial Acumen: Proven experience managing a book of business hitting quotas and closing deals.
• Technical Aptitude: Comfort with learning new software quickly. You should be able to run a discovery call and demo the product effectively to answer customer questions.
• AI Adoption: Demonstrated ability to integrate AI tools and methods into daily work to drive efficiency research accounts or streamline communication.
• Communication: Exceptional verbal and written English communication skills. You can explain complex concepts simply and navigate commercial conversations with confidence.
• Agility: A self-starter who can prioritize effectively in a fast-paced environment and identify quick wins.

Bonus Points

• Prior experience managing North American customers and working in NA time zones.
• Experience in the Data Analytics or SaaS space.
• Proficiency with Salesforce.
• Strong analytical skills.

Benefits and Perks

• Comprehensive Medical Vision and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K) Wellness Benefit Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data experience and collective wisdom to drivepowerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers needs ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems making sophisticated things accessible.

Why choose Mixpanel

Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like Andreessen-Horowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.