Support Specialist II New York
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
IT Support Specialist
(please read the full description before applying)
This is a contract opportunity.
This is an in-office opportunity in New York NY.
About this position
The Technical Support Specialist role is a 12-month residency at a leading global tech company designed to provide hands-on experience and practical skills in technical support. The primary responsibility is to assist users with troubleshooting and resolving computer system issues gaining exposure to a wide range of technical challenges varying in complexity. This opportunity is ideal for building real-world expertise in a dynamic and innovative environment.
Job Responsibilities:
- Address user inquiries related to the operation of computer software or hardware resolving problems typically of lower complexity.
- Conduct remote installation of software and perform hardware testing as needed.
- Execute commands and monitor system functioning to ensure correct operations and identify errors.
- Maintain records of daily data communication transactions detailing problems remedial actions taken and installation activities.
- Utilize technical manuals engage with users or employ computer diagnostics to investigate and resolve issues or provide technical assistance and support.
- Troubleshooting hands-on experience
Skills/Requirements:
- minimum 12 months- 2 years maximum of IT operations experience working with MAC OS and an enterprise ticketing system
- Candidate without demonstrated MAC OS experience will not be contacted.
- Strong verbal and written communication skills effective problem-solving abilities and excellent customer service and interpersonal skills
- Mobile Device Support
- MDM Knowledge
- Office 365 / Google Workplace
- Multi-factor authentication
- Willing to travel locally between offices
Why should you apply
- Competitive pay & PTO Benefits
- collaborative environment
- Upskilling Opportunities
Pay/Salary Range: $25-29/hr
YUPRO Placement is the nations leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire apprenticeship and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
