Client Account Manager, Roadside Protect
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Job Location:
Itasca, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Client Account Manager reports to the Director of Sales & Business Development for Roadside Protect. The role is to ensure we meet the operational commitments to their assigned clients in support of the client relationship service experience. The role will be both a client and company advocate ensuring a mutually positive outcome for both.
The success of this role is demonstrated by high assigned client retention and satisfaction represented by Overall Satisfaction and Net Promoter Scores along with client profitability. The role will partner with all areas of the company to fulfill their responsibilities and be the face of the company to our clients.
This critical role focuses on client retention and client profitability. This is accomplished through a deep understanding of the Roadside Assistance market a proven track record of manage clients and a passion for resolving issues. This is an individual contributor role with no direct reports offering autonomy to grow and manage your accounts directly.
POSITION RESSPONSIBILITIES (In detail the general tasks and objectives of this position are):
- Provide direction and initiative on improving company operations and service experience for assigned clients and clients customers.
- Respond to day-to-day client questions on company operations such as complaints approvals damages and special dispatch requests.
- Support the client invoicing process.
- Support develop and deliver client business/performance reviews.
- Preparation and delivery of client reporting for dashboards and KPIs.
- Responding to and managing client technical requests.
- Overseeing the client onboarding process for new clients and or new product lines including technical setup training and quality program.
- System support and set up for dispatching and service platforms eligibility file processing registration sites telecom and apps and client logins.
- Represent the company at industry events to promote our brand and identify new opportunities.
- Manage Client profitability to contractual and annual plan targets.
- Recommend day to day operational adjustments to meet client and business demands
- Partner with Sales and Business Development on new and existing RFPs and contracting
Qualifications :
- Bachelors degree in business administration or a related field.
- REQUIRED: 5 years of account manager experience within the Roadside Assistance industry specifically supporting automotive fleet and/or Insurance companies.
- Proven track record with success in client retention growth and delivering high levels of satisfaction within existing accounts.
- Demonstrated ability to resolve complex service delivery issues and partner with business areas to resolve problems
- Exceptional negotiation skills with a get-it-done mentality.
- Strong business acumen and strategic thinking.
- Excellent communication presentation and interpersonal skills.
- Highly organized self-motivated and able to work independently in a fast-paced environment.
- Work well under pressure and stressful situations exhibit emotional control.
- Intermediate skills in MS Word MS Excel MS Outlook MS Powerpoint; Internet savvy
- Willingness and ability to travel as required for customer needs and industry events.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
