Body Shop Receptionist
Share
Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position: Body Shop Receptionist
Employment: Full-time hourly
Location: Phoenix AZ
Start Date: ASAP
About Us:
Courtesy Automotive Group is a family-owned and operated business since 1955. At Courtesy we are more than just a dealership we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency customer satisfaction and fostering a positive environment for both our team members and clients.
Position Overview
The Body Shop Receptionist serves as the first point of contact for customers visiting or calling the dealerships collision center. This role supports the body shop team by managing customer communication scheduling appointments maintaining records and ensuring a smooth professional experience from dropoff to delivery.
Key Responsibilities
- Greet customers in person and over the phone with a friendly professional demeanor.
- Schedule repair appointments and coordinate with estimators technicians and insurance partners.
- Check customers in and out ensuring all required documentation is completed accurately.
- Maintain organized records of repair orders estimates invoices and customer files.
- Communicate repair status updates to customers in a timely and clear manner.
- Assist with processing payments and verifying insurance information when needed.
- Support the body shop manager and team with administrative tasks and daily workflow.
- Enter and update data in internal systems; generate reports as requested.
- Handle incoming calls emails and walkin inquiries efficiently and professionally.
- Ensure the reception area is clean welcoming and wellorganized.
Qualifications:
- Proficiency in Microsoft Excel and comfort working with dealership management systems.
- Previous receptionist or customer service experience preferably in an automotive setting is a plus.
- Strong communication skills (verbal and written) and a customer-oriented attitude.
- Proficiency in using CRM software and Microsoft Office Suite (Word Excel Outlook).
- Ability to multitask and prioritize in a fast-paced environment.
- Professional appearance and demeanor.
- Bilingual skills (Spanish/English) are a plus but not required.
What We Offer:
- Competitive compensation.
- PTO
- Employee discounts.
- Comprehensive benefits such as health dental and vision insurance.
- Company-sponsored life insurance.
- 401(k) retirement savings plan.
- Opportunities for career growth and advancement.
- Values-driven culture built on professionalism integrity and a fun family atmosphere.
- $18 hr
Apply With Us:
If you are ready for a rewarding career and opportunities for career growth and advancement then consider joining the Courtesy Automotive Group family. Be a part of a winning team and outstanding culture apply with us today. We hire the best and brightest from all races nationalities and sexes. We dont make decisions based on any protected characteristic.
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Position: Express TechnicianEmployment: Full-time, hourlyLocation: Mesa, AZStart Date: ASAP About Us:Courtesy Automotive Group is a family owned and operate...
