Remote Customer Service Representative OH & PA
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Job Location:
Columbus, NE - USA
Monthly Salary:
$ 35400 - 49600
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Columbia Gas a NiSource company as a full-time Remote Customer Service this roleyoulldeliver exceptional support by handling customer inquiries about utility bills service requests account transfers and emergency calls.Werelooking for dependable professionals withstrong communicationskills a customer-focused mindset and the ability to thrive in a fast-paced dynamic environment.
Starting pay is $21.00 per hourplus a $500 signon bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment.
Essential Position Requirements
MustresideinOhioorPennsylvaniaANDbewithin 80 miles or lessfrom one of the Columbia Gas facilitieslocatedbelow:
Columbia Gas of Ohio 290 W Nationwide Blvd Columbus OH 43215
Columbia Gas of Pennsylvania 12 Sandstone Way Dunbar PA 15431
Must be available from7:00 am 7:00 pm Monday - Fridayand able to attend 100% of the 13-week training program.
Ability to work from a secure private home office with minimal distractions. Workspace must include ergonomic equipment such as a computer desk and chair ensuring a professional and comfortable setup.
Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload. Wi-Fi and satellite connections are notpermitted.Proof ofcompliance will beuponselection.
A smartphone isto install a secure VPNapplication.
This position is primarily remote; however employees must have reliable transportation to travel to their designated Columbia Gas facility as needed. Your first day will be onsite for orientation and occasional in-office visits may beto support business needs or emergencies.
Successful applicants willbe requiredto complete a CSR Aptitude Assessment. If offered a position candidates willbe requiredto pass a Background and Drug test.
Please note: Due to our commitment to serving our customersall listed requirements are essential for this role.
Ideal candidatesdemonstratea strong desireto learn and the ability to think critically solve problems and navigate challenges effectively. They excel at resolving conflicts and fostering positive outcomes in dynamic environments.
KeyResponsibilities
Respond to billing inquiries investigate meter readings and resolve issues related to billing accuracy or payments.
Handle emergency calls promptly and professionally.
Process customer requests for move-ins account additions and service transfers.
Manage refunds compensation requests and account updates.
Route escalated customer issues fortimelyresolution.
Provide referrals and process requests for special programs including Energy Assistance CRISIS Dollar Energy and others as needed.
Initiate service orders respond to order inquiries and provide status updates.
Assistcustomers with credit and payment arrangements.
Guide customers toappropriate self-servicechannels when applicable.
Meet individual performance metrics deadlines and contribute to team goals.
Prioritize tasks effectively while managing multiple responsibilities.
Collaborate in a team environment to achieve sharedobjectives.
Required Qualifications
Must be at least 18 years of age.
High school diploma or equivalent.
Minimum of one (1) year of customer service experience.
Proficient computer skills including navigating multiple tabs windows and systems.
Ability to type at least 25 words per minute (WPM).
Strong written and verbal communication skills.
For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages.
Preferred Qualifications
23 years of call center and/or customer service experience.
25 years of remote customer service experience.
Experience in the utility industry.
Advanced computer skills including navigating multiple tabs windows and systems.
Ability to type 6065 words per minute (WPM).
We value the contributionsyoullbring to NiSource Corporate Services and support your professional growth.
Please note:If offered this position you must obtain supervisor approval before applying for other roles within NiSource during the first 12 months of employment as a Customer Service Representative.
As a public utility NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions engaging others opinions creating a safe environment where people ideas and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views challenges and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race color religion national origin or ancestry veteran status disability gender age marital status sexual orientation gender identity sex (including pregnancy lactation childbirth or related medical conditions) genetic information citizenship status or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position please contact OneHR at or 1-
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSourceparticipates in the U.S. Department of Homeland Securitys E-Verify program. As part of this process we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
- E-Verify Poster(English and Spanish) E-Verify Participation Poster English and Spanish
- Right to Work Poster(English and Spanish) If you have the right to work dont let anyone take it away
Salary Range*:
$35400.00 - $49600.00*The salary offered to a candidate is based on several factors including but not limited to the candidates skills job-related knowledge and relevant experience as well as internal pay equity.
Posting Start Date:
Posting End Date (if applicable):
Please note that the job posting will close on the day before the posting end date.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
