Integrated Case Worker Supervisor

Under general direction plans organizes directs and supervises the work of a staff engaged in determining the need for public assistance providing employment services managing an integrated caseload and authorizing program benefits in accordance with established policies and procedures; and performs related duties as required.

This is the full supervisory level in the series. Incumbents supervise employees responsible for the provision of employment and training services determining and authorizing public assistance benefits and managing an integrated caseload.

This class is distinguished from Eligibility Supervisor class and Employment & Training Worker Supervisor class in the performance of lead duties involving the determination of eligibility for public assistance benefits AND the concurrent provision of basic employment services. The Eligibility Supervisor class supervises staff responsible for eligibility duties while the Employment & Training Worker Supervisor class supervises staff primarily responsible for employment services duties.

• Supervises and evaluates the work of a staff engaged in determining eligibility for public assistance and providing employment services geared to the attainment of self-sufficiency; coordinates activities to ensure timely completion of tasks and projects; interviews and participates in selection of staff; provides training and staff development; ensures that staff maintains an appropriate work flow to meet department standards; develops and implements unit work goals and monitors progress toward these goals.
• Conducts group and individual employee conferences to discuss or interpret departmental rules regulations policies and procedures and performance problems; identifies and resolves operational problems; receives and resolves employee complaints and makes recommendations to superiors on difficult and complex personnel matters.
• Supervises and participates in quality control; reviews case documentation for completeness and accuracy; determines and takes necessary action to correct errors.
• Ensures compliance with applicable rules regulations policies and procedures governing eligibility grant determination employment services provision appeals quality control and other matters related to line operation of public assistance and employment services programs.
• Provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances.
• Provides guidance in the use of various automated systems and related tools to meet processing and reporting requirements.
• Receives and responds to inquiries from the general public and other agencies.
• resolves a variety of complaints from the general public including recipients and applicants.
• May be assigned to additional supervisory training and/or routine administrative responsibilities including assisting other unit supervisors in interviewing candidates for employment and making hiring recommendations to management and training new supervisors and support staff; may serve as a member of an ad hoc departmental management policy and procedure study team.
• Prepares narrative and statistical reports; represents the department a various committee meetings and conferences.

• Rules and regulations governing eligibility for public assistance programs administered by the department
• The functions of public social service agencies and the sources of information necessary to determine eligibility of participants in various programs
• Vocational counseling
• Resources available in the community for referral or utilization in public assistance programs
• The principles of supervision training and instructional methods and techniques.
• The operation of automated office equipment and systems used by the department

• Plan assign and supervise the work of a multi-disciplinary staff
• Speak and write effectively
• Present oral and written reports concisely and clearly
• Apply effective interpersonal skills in order to establish and maintain cooperative working relationships with community groups resource agencies fellow employees and the general public
• Work effectively with other units of the department; train and develop staff
• Operate automated office equipment and systems used by the department
• Identify problems requiring referral to other agencies or staff
• Analyze a situation accurately and adopt an effective course of action
• Use available sources of information effectively in determining need and eligibility.

Examination Information

TRAINING & EXPERIENCE EXAMINATION WEIGHTED 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

If conditions warrant an Experience and Education examination may be conducted in lieu of the Training and Experience Examination. Please review the Experience and Education examination information below:

EDUCATION & EXPERIENCE EXAMINATION WEIGHTED 100%
The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g. resumes transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks scope and minimum qualifications stated on this bulletin. Supplemental information will be accepted but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

Eligible List Information

A departmentalopen eligiblelist will be established for the county of Del Norte. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

Retest Period

Once you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.

Special Testing Arrangements

Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at or upon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

Education Documents

If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

General Information

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.

Equal Employment Opportunity

The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Additional Information

• A valid drivers license may be required at the time of appointment and employees may also be required to drive their own car provide proof of car insurance and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• As a condition of employment the County of Del Norte will require proof of ability to work in the U.S.
• This recruitment will be used to fill full-time part-time and extra-help positions as vacancies occur.

About Del Norte County
Del Norte County where the redwoods meet the sea is located in the northwest corner of California along the Pacific Ocean and adjacent to the Oregon border. The substantially rural county is notable for forests containing coast redwoods some over 350 feet tall. These redwoods are the tallest living things on Earth dating back over 2000 years. Notably the County is located in one of the few rain forests in the temperate region. The County is home to a multitude of unique plants and flowers coastal bird and fish species rocky primitive beaches and sea stacks pristine rivers and historic lighthouses. Del Norte County is home to several fun rivers and ocean activities a variety of food festivals including local seafood a sanctioned BBQ cook-off raft races on the beautiful and wild Smith River and the very popular ocean stand-up paddleboard race. There are numerous hiking trails located within the national and state parks as well as sponsored park events throughout the year. Star Wars enthusiasts will also recognize the County as being the location of some of the forest scenes used in Return of the Jedi.