Case Manager Supervisor CMS

Brooklyn, NY - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB DESCRIPTION

Job Title: Case Manager Supervisor

FLSA Status: Non-Exempt or Exempt

Division: Shelter Services

Reports To: Director of Social Services

Salary: $65000 annually

Location: 599 Utica Avenue Brooklyn NY

SUMMARY:

The Case Manager Supervisor provides leadership oversight and direct supervision to a team of Case Managers and a housing specialist serving individuals residing in shelter. This position ensures high-quality service delivery and the effective implementation of housing-focused case management practices. The Supervisor supports staff development while promoting client-centered trauma-informed care and ensuring compliance with agency policies funder requirements and applicable regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervise train and support Case Managers in the delivery of case management services to shelter residents.
Monitor Case Managers caseloads to ensure timely assessments service plan development and client follow-up.
Review and approve client service plans housing plans and case documentation to ensure accuracy and compliance.
Ensure Case Managers are assisting clients with housing applications benefits enrollment and referrals to appropriate services.
Review case documentation for quality accuracy and compliance.
Provide guidance and support to staff in managing complex client situations including crisis intervention and conflict resolution.
Conduct regular supervision meetings with Case Managers to review performance address challenges and support professional development.
Monitor client progress toward housing placement and ensure housing placement goals are being met.
Collaborate with Housing Specialists Program Directors and other staff to coordinate client services and housing placement efforts.
Ensure compliance with agency policies DHS or funder requirements and documentation standards.
Conduct case file audits to ensure completeness accuracy and compliance with program requirements.
Assist with program reporting requirements and provide updates to program leadership as needed.
Participate in staff meetings program meetings and trainings.
Assist in onboarding and training new Case Management staff.
Address client grievances and assist in resolving client concerns related to services.
Maintain confidentiality of client information in accordance with agency and regulatory requirements.
Perform other related duties as assigned.

EXPERIENCE EDUCATION AND SPECIAL REQUIREMENTS

Bachelors degree in social work human services or related field required.
LMSW (Licensed Master Social Worker) preferred.
Minimum of three (3) years of case management supervisor experience
Prior supervisory or leadership experience preferred.
Experience working with single adult men in a shelter or housing setting preferred.
Strong leadership coaching and staff development skills.
Knowledge of housing resources entitlement programs and community-based services preferred.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Excellent organizational documentation and time management skills.
Strong interpersonal communication and problem-solving skills.
Ability to work independently and as part of a multidisciplinary team.
Strong computer skills required including Microsoft Word Excel and case management systems.

JOB DESCRIPTION Job Title: Case Manager Supervisor FLSA Status: Non-Exempt or Exempt Division: Shelter Services Reports To: Director of Social Services Salary: $65000 annually Location: 599 Utica Avenue Brooklyn NY SUMMARY: The Case Manager Supervisor provides leadership oversight and direct s...