Inbound Call Center Representative
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Job Location:
Chesapeake, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Inbound Call Center Representative
Work Location:Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 100 Emancipation Drive Bldg. 135 Room AG-08 Hampton VA 23667
Schedule: Full Time
Relocation: N/A
Salary: $16 an hour
Customer Service Representative - DHS ICE HSI Tip Line
Insight Technology Solutions Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented have strong attention to detail and quality have great organization skills and can switch gears at a moments notice.
Job Responsibilities:
- Answer and manage incoming calls and online tips from the public
- Gather clarify and document information related to alleged criminal or suspicious activity
- Review and assess tips to determine relevance and appropriate action
- Conduct basic research using government law enforcement and open-source systems
- Accurately document calls tips and findings in government systems
- Prepare and route reports to the appropriate field offices or agencies
- Escalate urgent or actionable information to designated personnel as needed
- Follow established procedures policies and data privacy requirements
- Provide professional courteous customer service
Education and Experience Requirements:
- 3 years of experience in a call center
- Associates degree required
- Experience resolving complex stakeholder or customer issues
- Proven ability to manage multiple tasks in a high-volume environment
- Strong multitasking skills including simultaneous data entry research and communication
- Comfortable working with diverse stakeholders across varying professional backgrounds
- Strong analytical research and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent verbal and written communication skills
- Active listening skills and sound judgment in complex situations
- Experience supporting or training new customer service representatives
- Ability to generate ad-hoc reports using internal systems
- Experience using telephony systems CRMs/ticketing tools and Microsoft Office
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
SDVOSB | Engineering, program management, logistics, information technology | Extreme customer, employee and community focus
