Customer Support Representative – Travel
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Job Location:
Pittsfield, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are seeking a dependable and service-focused Customer Support Representative to assist clients with travel-related services. This role is ideal for individuals who enjoy helping others communicating clearly and providing reliable support throughout the travel planning process.
You will work directly with clients to answer questions provide guidance and ensure a positive experience from inquiry through travel completion.
Key Responsibilities
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Respond to client inquiries via phone email and online communication
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Provide assistance with travel questions reservations and general support
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Share accurate information about destinations policies and procedures
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Maintain professional and timely communication
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Follow company service standards and operational guidelines
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Document interactions and updates in company systems
Qualifications
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Strong communication and interpersonal skills
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Customer service experience preferred but not required
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Self-motivated and able to work independently
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Comfortable using computers email and web-based tools
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Detail-oriented with a positive solution-focused mindset
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Interest in travel or hospitality is a plus
What We Provide
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Initial training and ongoing mentorship
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Flexible remote work options
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Growth opportunities within the travel industry
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Supportive and collaborative team environment
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
