Dispatcher

Chandler, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Dispatcher / Driver Manager is responsible for the planning scheduling and dispatching of freight to ensure safe cost-effective timely and accurate deliveries. The role owns the relationship with our valued drivers ensuring all scheduled routes have coverage. The key responsibilities of this position include but are not limited to providing exceptional support to our drivers quick responses to questions and troubleshooting concerns and proactively monitoring the movement of freight. We use GPS tracking on all our equipment and a fully automated and paperless dispatch system with barcode scanning for asset tracking.

Core Duties & Responsibilities:

Responsible for the coordination scheduling dispatching and planning of pickup and deliveries.
Main point of contact for all drivers interfacing via dispatch system phone text and e-mail.
Develop a knowledge and understanding of our customers products and transportation/warehousing requirements.
Cultivating long lasting relationships and building strong rapport with our drivers vendors and customers.
Offer exceptional support to our valued drivers to ensure that their professional needs are being met by developing a strong working relationship.
Manage customer and driver expectations to align with operational capabilities.
Respond to customers efficiently thoroughly and professionally.
Plan prioritize and ensure routes are covered.
Monitor driver performance safety and hours.
Work cooperatively with customer service/sales to provide solutions for customers needs and resolve issues.
Follow and enforce all company and client policies and procedures.
Utilize and navigate our Transportation Management System.
Commitment to exceptional customer service.
Supervise maintenance and repair schedules for all vehicles in timely and effective manner.
Other duties as assigned.

Qualifications and Requirements:

Minimum two (2) years of experience required as a dispatcher in last mile/schedule and routed.
High School diploma or equivalent.
Self-motivated problem-solver with the ability to work efficiently under pressure.
Strong computer skills and working of Microsoft Office products including Word Excel PowerPoint Outlook Teams etc.
Must be willing to work a flexible schedule.
Growth mindset always looking to improve upon processes.
Good oral expression and the ability to communicate information and ideas so others understand.
Strong verbal and written communication skills including active listening skills- giving full attention taking the time to understand the points being made and asking questions as appropriate/needed.
Emphasis on our safety-oriented culture.
Ability to present and maintain a positive image in a fast-paced environment.
Desire for a long-term career

Compensation & Benefits

Health dental and vision insurance
401k Match
Paid time off and holidays
Career growth opportunities

Work Environment:

This role is based in a fast-paced office setting with modern dispatch technology GPS tracking and paperless systems. Youll collaborate closely with drivers customers and internal teams requiring strong communication and quick problem-solving. While primarily office-based occasional visits to the yard or warehouse may occur. We value safety teamwork and flexibility in a professional high-energy environment.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Must be able to work within a team environment.

Core Duties & Responsibilities:

Responsible for the coordination scheduling dispatching and planning of pickup and deliveries.
Main point of contact for all drivers interfacing via dispatch system phone text and e-mail.
Develop a knowledge and understanding of our customers products and transportation/warehousing requirements.
Cultivating long lasting relationships and building strong rapport with our drivers vendors and customers.
Offer exceptional support to our valued drivers to ensure that their professional needs are being met by developing a strong working relationship.
Manage customer and driver expectations to align with operational capabilities.
Respond to customers efficiently thoroughly and professionally.
Plan prioritize and ensure routes are covered.
Monitor driver performance safety and hours.
Work cooperatively with customer service/sales to provide solutions for customers needs and resolve issues.
Follow and enforce all company and client policies and procedures.
Utilize and navigate our Transportation Management System.
Commitment to exceptional customer service.
Supervise maintenance and repair schedules for all vehicles in timely and effective manner.
Other duties as assigned.

Qualifications and Requirements:

Minimum two (2) years of experience required as a dispatcher in last mile/schedule and routed.
High School diploma or equivalent.
Self-motivated problem-solver with the ability to work efficiently under pressure.
Strong computer skills and working of Microsoft Office products including Word Excel PowerPoint Outlook Teams etc.
Must be willing to work a flexible schedule.
Growth mindset always looking to improve upon processes.
Good oral expression and the ability to communicate information and ideas so others understand.
Strong verbal and written communication skills including active listening skills- giving full attention taking the time to understand the points being made and asking questions as appropriate/needed.
Emphasis on our safety-oriented culture.
Ability to present and maintain a positive image in a fast-paced environment.
Desire for a long-term career

Compensation & Benefits