Service Coordinator Dispatcher
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Job Location:
Fishers, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
The Service Coordinator / Dispatcher is responsible for managing the full lifecycle of service work orders including intake scheduling dispatch quoting support documentation billing coordination and customer communication. This role serves as the central operational hub between customers technicians subcontractors vendors and internal departments to ensure timely service delivery accurate financial processing and high-quality customer experience.
Responsibilities
Work Order & Dispatch Management
Create schedule dispatch update and close service work orders in accordance with service level expectations
Coordinate schedules with technicians subcontractors and customers while optimizing routing and daily workload
Monitor dashboards reports and portals to maintain accurate job status and respond to newly released work
Prioritize work based on customer requirements service agreements and operational needs
Customer & Technician Coordination
Serve as primary contact for incoming calls service requests and status inquiries
Communicate schedules service windows material availability and updates to customers
Collaborate with technicians on scope clarification scheduling quotes and parts needs
Maintain clear and complete documentation of all communications and job activity
Quoting Materials & Purchasing Support
Assist in developing service quotes using technician input and material/labor estimates
Source pricing from vendors subcontractors and suppliers as needed
Order or stage materials in advance when identifiable to support first-trip completion
Track parts orders and confirm material receipt prior to scheduling work
Administrative & Financial Support
Maintain accurate work order records notes attachments and historical data
Support billing processes including invoice review cost transfers and documentation accuracy
Perform accounts payable accounts receivable payroll entry and purchasing support tasks
Maintain contract databases customer/vendor setup coordination and proposal tracking
Operational Oversight & Continuous Coordination
Monitor open work orders and follow up to ensure timely completion and closure
Track technician availability inventory updates and scheduled time off
Coordinate permits outages warranty requests and special customer requirements
Support safety awareness by identifying potential hazards within work scopes
Participate in routine team check-ins and cross-functional communication
Qualifications
- High school diploma or equivalent
- Experience in dispatching service coordination or administrative operations preferred
- Strong organizational multitasking and problem-solving abilities in a fast-paced environment
- Professional verbal and written communication skills with customer-service focus
- Proficiency in Microsoft Office and service management systems
- Ability to manage multiple priorities while maintaining accuracy and attention to detail
Benefits
- 22 days PTO
401(k)with matching contribution
Medical coverage plus dental vision and life insurance
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Pay Range
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
