Dispatcher

Western Heating, Air & Plumbing

Job Location:

Orem, UT - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Western Heating Air Plumbingis seeking a dedicated Dispatcher to join our team. We are a company that prides itself on our core values of Family Integrity Excellence and Gratitude. Our team is the heart of our service and we strive to provide an environment that reflects these values in every interaction.

The Dispatcher is responsible for effectively and efficiently managing the assignment and follow up of technicians to jobs to maintain the highest levels of customer service while meeting or exceeding company objectives.

What We Offer:

Work-Life Balance:Recharge with 13 paid vacation daysand 6 paid holidaysbecause you deserve time to relax and enjoy life!
Comprehensive Health Coverage:We cover nearly 100%of your medical dental and vision insuranceplus 50% coverage for your family so you can focus on what matters most.
Secure Your Future:Invest in your future with our 401(k) plan featuring a 100% company matchits like free money for your retirement!
Year-Round Stability:Enjoy the peace of mind that comes with consistent year-round workno seasonal layoffs here.
Company Vehicle Perks:Hit the road in a company vehicle provided after trainingsaving you time and money.
Career Growth & Development:Thrive with paid trainingand continuous learning opportunitiesdesigned to keep your career moving forward.

Responsibilities

Understand the skills strengths and weaknesses of the field technicians to dispatch field technicians in relation to the job opportunity and ability of the technician.
Provide all necessary information to field technicians.
Dispatch only one call at a time
Debrief each call before dispatching the technician. Update the tally sheet appropriately.
Create a weekly written report to the Service Manager summarizing interaction with field technicians.
Provide tally sheet report weekly to the Sales Manager.
On a weekly basis review technicians strength with Management.
Organize On-Call schedule for technicians.
Input leads into the computer system and relaying information to system specialist as needed.
Time Stamp field technicians for dispatch arrival and completed times in the computer system; verity time cards.
Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
Perform other duties as assigned.

Schedule

M-F 10:00 a.m. - 6:00 p.m. Rotating Saturdays (7:30 am - 4pm Saturday shift)

Requirements

Excellent interpersonal verbal communications skills with internal teams and customers.
Good computer skills. Knowledge of common office applications such as MS Word MS Excel. Experience with one or more dispatch systems.
Demonstrated ability to multi-task in an intense dynamic environment.
Good interpersonal skills.

Western Heating Air Plumbingis seeking a dedicated Dispatcher to join our team. We are a company that prides itself on our core values of Family Integrity Excellence and Gratitude. Our team is the heart of our service and we strive to provide an environment that reflects these values in every inte...

What We Offer:

Work-Life Balance:Recharge with 13 paid vacation daysand 6 paid holidaysbecause you deserve time to relax and enjoy life!
Comprehensive Health Coverage:We cover nearly 100%of your medical dental and vision insuranceplus 50% coverage for your family so you can focus on what matters most.
Secure Your Future:Invest in your future with our 401(k) plan featuring a 100% company matchits like free money for your retirement!
Year-Round Stability:Enjoy the peace of mind that comes with consistent year-round workno seasonal layoffs here.
Company Vehicle Perks:Hit the road in a company vehicle provided after trainingsaving you time and money.
Career Growth & Development:Thrive with paid trainingand continuous learning opportunitiesdesigned to keep your career moving forward.

Responsibilities

Understand the skills strengths and weaknesses of the field technicians to dispatch field technicians in relation to the job opportunity and ability of the technician.
Provide all necessary information to field technicians.
Dispatch only one call at a time
Debrief each call before dispatching the technician. Update the tally sheet appropriately.
Create a weekly written report to the Service Manager summarizing interaction with field technicians.
Provide tally sheet report weekly to the Sales Manager.
On a weekly basis review technicians strength with Management.
Organize On-Call schedule for technicians.
Input leads into the computer system and relaying information to system specialist as needed.
Time Stamp field technicians for dispatch arrival and completed times in the computer system; verity time cards.
Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
Perform other duties as assigned.

Schedule

M-F 10:00 a.m. - 6:00 p.m. Rotating Saturdays (7:30 am - 4pm Saturday shift)

Requirements

Excellent interpersonal verbal communications skills with internal teams and customers.
Good computer skills. Knowledge of common office applications such as MS Word MS Excel. Experience with one or more dispatch systems.
Demonstrated ability to multi-task in an intense dynamic environment.
Good interpersonal skills.