Senior Business Control Manager

Business Unit: CS&O Risk & Control
Salary range: 58400 - 73000 per annum DOE Benefits
Location: UK Hybrid - Glasgow Gosforth Leeds Edinburgh Chester or London.
Contract type: 6 Month Fixed Term Contract

Our Team

The Risk & Control Team within Customer Operations are the driving force behind risk management and control excellence within Customer Operations ensuring risk management activities are aligned to the Banks overall strategy with appropriate governance in place to maintain risk policies procedures and controls and ensuring good outcomes for customers.

The Senior Business Control Manager is responsible for driving the delivery of excellent customer experiences by leading on the design development and implementation of best practice risk and control management across Customer Operations with a specific focus on Risk Reporting & Insight. The successful candidate will join an exciting motivated and high performing team who really make a difference to Making our Customers Happier about Money.

In this fast-paced environment your decisions will directly impact our commitment to exceptional customer experiences whilst ensuring the safe delivery of operations that will protect our data customers and shareholders.

What youll be doing

• Work collaboratively with the Customer Ops teams supporting the proactive development and implementation of risk procedures and routines to ensure that operational control weaknesses inherent in existing processes are identified evaluated and managed in all areas of operations.
• Drive improvement in control effectiveness and application through engagement with Customer Ops Risk SME to ensure control activity reflects the risk profile of the business area and is targeted appropriately and evolving alongside business changes.
• Design and complete thematic assurance activity to provide an independent risk view on BAU activities such as action pre closure post implementation or emerging themes.
• Line Management of a team of 2 Risk Specialists.
• Lead and/or contribute to initiatives projects or working groups to improve the management of risks in Customer Operations as required.

We need you to have

• Financial Services risk professional with previous experience in a related role at similar level.
• Proven business acumen with expert knowledge of Risk & Control Frameworks and Reporting.
• Strong knowledge of the regulatory environment facing the Financial Services sector Virgin Money UK and COO
• Ability to lead with purpose build strong team relationships and develop an empowered team.
• Demonstrable success in building effective working relationships with a variety of stakeholders at function or divisional level.
• Effective facilitation and influencing skills.

Its a bonus if you have but not essential

• Recognised risk or audit qualification(s) (e.g. Institute of Risk Management).

Red Hot Rewards

• 25 days holiday per year increasing over time to 30. Plus an option to buy more giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If were lucky to receive a lot of interest we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of theNationwide grouptogether were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer more rewarding and for the good of society. With us youll be part of an organisation uniquely positioned to make a difference to the lives of customers communities and broader society and embark on a collaborative customer obsessed and fun-filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose: Banking but fairer more rewarding and for the good of society.Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Please note: If we receive a high volume of eligible applications we may need to prioritise candidates whose skills and experience most closely align with the role while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Were in the process of bringing Virgin Money and Nationwide together which subject to Court approval will happen on 2 April 2026. You can find out more about what this means at If youre successful in securing a role with us your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK well need you to confirm you have the right to work in the UK.

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre-employment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.