Business Analyst Communications Drafting

London - UK

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Business Analyst Customer Communications

Location: (Hybrid Role in London)

Duration: 3 months initially plus likely extension (inside IR35)

The Role

This is an exciting opportunity to be part of a Deloitte team supporting the delivery of a large-scale remediation programme.

Are you a strategic thinker with a flair for customer communications Do you enjoy turning complex project change in to clear actionable messaging that engages customers

We are seeking a Business Analyst to join our customer communications workstream driving communication strategies planning and tracking activity.

You understand the power of clear communication and can translate complex changes into simple engaging messaging with remediation experience and comms drafting experience.

You will have remediation experience and strong comms drafting experience.

Key Responsibilities

Drafting maintaining and managing comprehensive communication strategies and plans that effectively engage external audiences ensuring clarity consistency and alignment with brand messaging and market positioning.

Tracking and analysing the effectiveness of communication activities across all channels maintaining comprehensive dashboards logs and reports for both internal stakeholders and external performance insights.

Mapping and optimising customer journeys and communication touchpoints incorporating external market insights.

Collaborating with Subject Matter Experts (SMEs) marketing digital and operational teams to ensure all external communications are accurate actionable compliant with relevant regulations.

Facilitating workshops and stakeholder engagements to capture communication requirements integrate external market feedback and validate communication plans against strategic objectives and potential external impact.

About you

Proven experience as a Business Analyst ideally within customer communications CX or marketing projects.

Experience developing communication strategies and drafting communication plans.

Strong documentation and tracking skills including dashboards logs and activity reporting.

Role: Business Analyst Customer CommunicationsLocation: (Hybrid Role in London)Duration: 3 months initially plus likely extension (inside IR35) The Role This is an exciting opportunity to be part of a Deloitte team supporting the delivery of a large-scale remediation programme.Are you a strategic t...