Account Manager, EMEA

About Sedex

Sedex is a trusted partner for over 95000 businesses worldwide helping them create socially and environmentally sustainable supply chains. Through our platforms powerful data insights and expert guidance we simplify the management assessment and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights accessible tools and exceptional services that support businesses in improving environmental social and governance (ESG) performance and outcomes.

The role

We are seeking an Account Manager to join our AM Team in the this role you will build and nurture long-term trusted relationships with a portfolio of customers driving high levels of retention and satisfaction. You will develop a deep understanding of your customers goals and objectives embedding Sedex and our wider offering to deliver value at every stage of their journey.

You will be responsible for achieving additional revenue targets within Sedexs existing customer base by promoting and selling tools and services beyond standard membership offerings. Acting as the primary point of contact for your accounts you will collaborate closely with key internal stakeholders to ensure a consistently high-quality customer experience.

Key Responsibilities

• Act as the primary point of contact for customer accounts ensuring client needs are met and business objectives achieved.

• Build and maintain strong long-term customer relationships as a trusted advisor.

• Identify and secure growth opportunities achieving additional revenue targets.

• Manage the full sales cycle including pitching negotiations and contracts.

• Maintain accurate records of all sales activity in the CRM.

• Ensure timely and successful delivery of solutions aligned to customer needs.

• Forecast renewals pipeline and risks accurately.

• Own and resolve customer issues promptly balancing customer and business needs.

• Collaborate with internal teams to deliver opportunities with high customer satisfaction.

• Manage renewals and contract negotiations in line with internal processes.

• Promote new tools services and events across your customer base.

• Continuously seek ways to improve processes and the customer journey.

Knowledge Skills & Experience

4 years experience in account management or sales.

Proven track record of growing accounts and exceeding targets.

Comfortable working in a fast-paced evolving startup environment.

Strong pipeline management and full sales cycle experience.

Excellent relationship-building skills including with senior stakeholders.

Customer-focused innovative and solutions-oriented.

Strong analytical organisational and prioritisation skills.

Clear and adaptable communication style with strong presentation skills.

High attention to detail.

Experience with Salesforce Microsoft Office and ideally Gainsight.

Knowledge of SaaS procurement systems or responsible sourcing is a plus.

Our culture

At Sedex our approach to business and culture is firmly rooted in our core values which guide everything we do:

Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.

Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs understanding their challenges and continuously adapting our solutions we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.

Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services offering fresh and effective solutions to complex sustainability and ethical sourcing issues.

Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work make decisions with confidence and contribute proactively to the success of the team and the business.

Deliver Results: We are results-oriented and committed to delivering tangible impactful outcomes for our customers our business and society at large.

Privacy Policy

Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit. Click here to view our privacy policy