Disconnections Administrator
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Job Summary
Join our Team as a Disconnections Administrator
Location: Gurgaon
Hours: UK Shift
About the role:
Are you detail-oriented and passionate about providing first-class customer service
As a Disconnections Administrator youll play a vital part in managing and processing customer service disconnections ensuring mobile cloud and connectivity services are offboarded appropriately and efficiently when a customer is leaving Onecom.
This role demands a keen eye for detail in handling extensive data and a collaborative mindset to work effectively with diverse teams ensuring consistent customer satisfaction.
Become a part of our dynamic team and contribute to delivering Simply Brilliant Customer Experiences.
What makes you a great fit:
Previous experience in an administrative role preferably within telecommunications
Keen attention to detail and excellent problem-solving skills
Strong organisational abilities and time-management skills
Effective written and verbal communication skills
Proficiency in Microsoft Office and customer relationship management software
Ability to work independently as well as collaboratively in a team environment
Customer-centric approach and results-oriented mindset
Adaptability and capability to work under pressure in a fast-paced environment
Key responsibilities:
Process and manage customer disconnection requests accurately and promptly
Liaise with internal teams to ensure seamless customer transitions
Maintain up-to-date and accurate records of disconnection activities
Respond to customer queries and resolve any issues related to disconnections
Collaborate with billing and sales teams to ensure alignment in customer accounts
Analyse disconnection data to identify trends and suggest improvement areas
Ensure compliance with company policies and regulatory requirements
Contribute to the continuous improvement of disconnection processes
Perks for our People:
Holidays: 18 days annual leave 6 public holidays
Other Leave: 7 days casual leave 7 days sick leave
Development: In-House Training Academy
Wellbeing: Mental Health support
Who we are:
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
Were the UKs leading business telephony and cloud communications provider.Delivering IT services contact centre technology unified comms fixed-line voice connectivity and managed cloud solutions.
