Senior Manager, Content

Job Summary

Marriott Digital Services (MDS) is a fast-paced innovative team that delivers digital activation services to individual hotels including SEO Content Merchandising and Outlet tactics. This Senior Manager role leads content operations for MDS driving high-quality timely execution of hotel-level strategies while managing internal teams and external vendors. The ideal candidate is both detail-oriented and strategic and can hold teams accountable optimize workflows and continuously identify opportunities to enhance content programs and tools.

This position reports to the Director Operations.

Candidate Profile

• BS/BA degree in marketing communications related field or equivalent experience

• 5 years of experience in digital marketing content management or project management

• 2 years of experience managing teams or vendors

• Ability to solve problems quickly think strategically and drive data-driven decision making

• System experience with Adobe Experience Manager (AEM) Salesforce Clickup and MS proficient preferred

CORE WORK ACTIVITIES

Content Center of Excellence Leadership

• Lead the Content Center of Excellence as the subject matter expert for Marriott Digital content systems tools and distribution channels (DAC Product Catalog HWS mPortal OTAs GDS Metasearch)

• Drive forward-looking content strategy by identifying emerging needs opportunities and collaboration areas across Marriott Digital Services

• Evaluate and recommend content capabilities services and scalable solutions

• Lead discovery and consultation efforts for new services partnering with corporate teams to advance hotel-level content and merchandising strategies

• Provide SME guidance training and thought leadership on tools policies and best practices

Product Management & Digital Tool Ownership

• Serve as the product owner for the Digital Evaluation Tool guiding its evolution and growth

• Define and prioritize requirements for development support testing and ensure alignment with Marriott priorities

• Enhance MDS-specific tools by defining logic rules and workflows to support properties

• Apply Agile principles to navigate complex scenarios evaluate tradeoffs and make strategic recommendations

Managing Work Teams and Vendors

• Oversee content tactics ensuring timelines processes and deliverables meet quality standards

• Maintain operational workflows training materials and system documentation; ensure Salesforce schedules dashboards and reports are current

• Manage internal content team (Managers and Analysts) and vendors ensuring high-quality timely outputs and scalable partnerships

• Partner with Business Support for accurate billing and process alignment

• Mentor team members resolve operational challenges and drive continuous improvement

Additional responsibilities as assigned.