Court Operations Leadworker I, Hennepin County, Criminal Specialized Unit

Hennepin County District Court is accepting applications to fill a Court Operations Leadworker I position in the Criminal Specialized Unit. This position offers an opportunity to work in a diverse professional environment that promotes equity and inclusion for all court staff and court customers. Court Operations Leadworkers perform highly advanced detail-oriented technical work while delivering excellent customer service in person electronically and by phone. This position requires exceptional interpersonal skills and a collaborative approach to working with justice partners court staff attorneys judges and members of the public. Responsibilities include assisting the public and agency representatives by providing accurate information and clear explanations of court rules and procedures.

The Criminal Specialized Unit supports all units within the Criminal Division by performing a variety of assignments. The Court Operations Leadworker I performs advanced court operations work including training team members compliance report analysis and complex case processing under limited supervision from their leadership team. Additionally this position supports the unit supervisor with schedule writing facilitating team meetings and facilitating new work roll-out plans.A successful candidate for this position is able to exercise independent judgment in a fast-paced environment and effectively manage competing demands.

Example of Duties

• Maintain weekly assignment schedules and provide work direction to staff; independently make day-to-day adjustments in assignments due to business needs including providing back-up where needed; review staff work for timeliness accuracy and compliance
• Process documents including search warrants probation documents bail evaluations and case related filings and orders
• Maintain statistical data as required and monitor daily quality assurance and data integrity reports; analyze reports using available resources to research problems and consult with supervisor on identified issues/trends
• Perform advanced financial transactions including case financial adjustments processing cash bail refunds preparing daily deposits and reviewing and submitting bail refund checks
• Provide exceptional customer service as subject matter expert for internal and external customers using advanced knowledge of criminal court policies and procedures to answer questions address complex or unique case processing situations and solve problems
• Develop refine and administer training to both new and current staff on procedures and process changes
• Expungement of record case management including monitoring and updating
• Participate in and provide feedback on pilot projects assigned to department
• Provide effective leadership coaching and mentorship to the Criminal Specialized Unit staff consistently acting as a positive role model to foster a collaborative and high-performing environment

Typical Qualifications

Minimum Qualifications

• High school diploma or equivalent
• Two years of experience as a Court Operations Associate Specialist Leadworker or equivalent
• Two years of experience providing exceptional customer service and deescalating situations
• As this position will be working primarily remotely access to reliable internet connection is required

Minimum Knowledge Skills and Abilities

• Ability to prioritize work meet deadlines and maintain accuracy in a fast-paced environment
• Ability to train both new and current staff on procedures adapting technical and procedural training to various learning styles when appropriate
• Ability to establish and maintain positive effective working relationships while providing guidance and motivation for others
• Ability to communicate effectively in writing and verbally with customers and justice partners from diverse backgrounds
• Experience developing job procedures and training materials in a clear concise manner
• Adaptable to changes in workload job assignments procedures technology and priorities
• Proficient with Microsoft Office Suite Adobe and SharePoint; ability to learn other job-related software
• Proficient in problem solving including consulting various resources
• Considerable knowledge of court procedures and policies laws legal terminology and legal factors pertaining to the court
• Excellent listening and customer service skills

Preferred Qualifications

• Bachelors degree or post-secondary education
• Experience with relevant criminal processes including the ability to read judicial orders and update criminal cases in the courts case management system
• Considerable knowledge of criminal court procedures and policies laws legal terminology and legal factors pertaining to the court

Supplemental Information
Logistics

This position will be working primarily remote with occasional onsite work on a rotation depending on business Criminal Specialized Unit is located in Brooklyn Center Minnesota at 6125 Shingle Creek Pkwy Suite 292 (first floor).The courthouse has free parking available and is located near major freeways making for a convenient core hours for this position are 8:00 AM 4:30 PM Monday Friday but may vary depending on the assignment and operational needs of the unit.

Salary Range

The expected starting salary for external candidates is at least $25.50 per hour and may be higher depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible forState of Minnesota employee benefits.

Instructions for Applying
Complete your online application with resume attached by January 20th 2026 at 11:59pm. Interviews for this position will take place virtually. All employment offers are contingent upon satisfactory results of our background check processes.

This AFSCME-represented position is posted for bidding and internal application simultaneously and will be filled in accordance with the AFSCME contract.

Please contact Human Resources with questions regarding this posting via email:; or phone: .