High-Stakes Testing Manager

Role: High-Stakes Testing Manager Toronto

Reportsto: Director of Language Testing North America

Location: Toronto

Description:

The High-Stakes Testing Manager Toronto is responsible for the effective administrationof IELTS CELPIP TEF and other tests at ILSC Toronto Test Centre and its satellite will lead the ILSC Toronto Testing Administrative Team as well as our network of TestDay Staff to coordinate testing activities throughout Ontario.

The Manager is responsible for hiring and training; long-range planning; candidate
communication; test readiness including documentation data venue facilities computerhardware test papers and staff; post-test data management and confidential resultsprocessing; materials management; systems maintenance; profitability and customerservice.

This role also has a critical business development component to expand computer delivery venues across the province. This is a full-time position that requires weekend availability for support calls and some travel. The role is primarily in-person with some flexibility for remote work.

Job Duties:

The duties of this position include but are not limited to:

• Plan annual testing calendar and allocate staff resources to ensure adequate
  coverage in each region

• Direct and support recruitment of examiners and invigilators
• Coordinate onboarding training and development of new examiners and
  invigilators
• Observe invigilators and supervisors and provide immediate feedback
• Manage administrative team and division of responsibilities
• Ensure necessary equipment computer hardware software material for
  candidates signage branding and seating arrangements and plans are in place
  and ready to use as required
• Work with the National Test Training Coordinator to plan staff professional
  development

• Other duties as assigned
  

Support and Communication

• Ensure timely and respectful communication with staff at all levels
• Ensure test taker communications are complete and sent in advance
• Inform test day staff about test details and allocation of duties via email
• Maintain standards of customer care on the test day and in customer service callsand emails
• Ensure accessibility arrangements are provided as required
• Maintain a professional and fair test experience for all candidates
• Act as the main support and decision-maker for escalated test day issues

Compliance

• Monitor and assist with all aspects of the preparations for test days.
• Ensure teams are equipped with everything they need to run testing at each
  location and to troubleshoot basic issues which may arise
• Follow all relevant standards & procedures based on training and reference
  materials provided by ILSC and by the test partners
• Create and conduct a program of regular compliance audits at venues across the GTA and Ontario. Provide feedback to the Test Day Staff and use gathered
  information to inform training programs.
• Ensure that all test day records are completed and maintained accurately as
  required by relevant test partner agreements such as IELTS
• Ensure that relevant guidelines and policies are applied and followed in the areas of: Data Protection Test Security Child Protection Health & Safety and Anti-Fraud.
• Properly file and store test hardcopies and digital records and securely destroy
  confidential documents post-test
• Ensure that all documents records and processes are up to date as per audit and compliance requirements

Business Development

• Identify and pursue opportunities to expand Computer Test Delivery in Ontario
  including evolving existing venues and creating new partnerships
• Monitor regional testing trends competitor activity and candidate demand to
  inform strategic decisions and optimize resource allocation
• Build and maintain strong relationships with venue partners vendors and
  community organizations to enhance brand presence and service delivery
• Collaborate with the Director of High-Stakes Testing to develop pricing strategiespromotional campaigns and operational efficiencies that drive profitability
• Explore new technologies remote management solutions and customer
  experience enhancements to position ILSC as the leading choice for candidates inOntario.
• Provide regular updates on business development activities including ROI analysisgrowth projections and partnership performance.

Essential Qualifications Skills and Attributes:

• Communication and influencing skills: display good listening writing and speakingskills setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.
• Planning and organizing skills: is methodical and able to plan work for the team
  over medium-range timescales
• Analyzing data and problems is systematic: breaks down problems into a list of
  tasks to be done and decides on appropriate action

• Good knowledge of computer hardware and computer troubleshooting skills
• Operates as an intermediate user of information systems digital and office
  technology.
• Ability to use office software and testing applications to do the job and manage
  documents or processes
• Customer-service mindset dealing with internal and external stakeholders in a
  pleasant and professional manner

The Ideal Candidate Possesses:

• IELTS Expertise: Understanding of the IELTS logistics and compliance landscape.
• Weekend Support Availability: To support test day teams and conduct spot
  audits.
• The Auditors Eye: A detailed approach to site security and technical readiness.
• Financial Maturity: The confidence to exercise $10k of authority to make a game
  time decision balancing customer experience and financial considerations
• Change Leadership: The ability to move a diverse provincial workforce from paperto digital
  

Education and Experience Required:

• Bachelors degree or equivalent combination of education training and experience
• Minimum 1 year of experience as an IELTS Test Day Supervisor or IELTS
  Administrator strongly preferred
• Minimum 3 years of supervisory or team lead experience strongly preferred.
• Strong computer literacy skills Clearance of other requirements from accredited
  Test Partner organizations such as IELTS USA or Paragon Testing Enterprises; thismay include but not be limited to confidentiality agreements and/or a criminal record check.

Compensation and Benefits:

Salary Range: $63000-$68000 per year

Comprehensive health benefits through SunLife an Employee Assistance Program (EAP) as well as participation in the companys RRSP matching program. This position may also be eligible for a discretionary bonus.

Contact Information:

While we thank all applicants onlythosewho areshortlistedwill be contacted.

About ILSC ELS Greystone College & Greystone Institute

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada AustraliaIrelandand India some of the worlds most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and careertraining andhas grown to include10incredible locations around the world in Vancouver Toronto and Montréal Canada; New Delhi India; and Brisbane Sydney MelbourneAdelaideandPerth Australia; and Dublin Ireland; as well as two online language schools ILSC HELLO and ILSC 2025 ILSC Education Group launched Greystone Institute a new Higher Education provider in Brisbane.

In early 2022 ILSC Education Group joined forces with ELS EducationalServices bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.

Ourmission is to provide our global community with transformative learninglivingand work experiences by offering the finest languagecareerand higher education programs.

OurCore Values

PASSION:To enrich & transform peoples lives

INNOVATION:To evolve through creativity& diversity.

RESPECT:
To treat everyone with compassion& dignity.

COLLABORATION:Tobuild community & achieve more together.

INTEGRITY:Toact responsibly& ethicallyin everything we do.

ELS ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

If you need assistance or an accommodation due to a disability you may contact HR at.

Required Experience:

Manager