Adventure & Experiences Manager
Share
Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Adventure & Experiences Manager is responsible for the daily operational execution of all Adventure & Experiences programming at Fairmont Banff Springs. This role ensures exceptional on-the-ground delivery of youth family adult and guiding programs while maintaining safety service standards staffing readiness and operational excellence.
Reporting to the Director Adventure & Experiences (Operations & Guest Experience Delivery) this position acts as the primary execution leader for day-to-day programming and Adventure Centre operations ensuring approved experiences are delivered flawlessly and consistently.
Job Duties Include:
- Oversee and execute daily youth family adult seasonal and onsite resort programming and UrVenue
- Responsible for planning organizing directing and implementing all guided/group experiences including transportation logistics safety oversight and acting as liaison for luxury group and private experiences
- Manage the Adventure Centre reservation and booking system ensuring all activities inventory and experiences are correctly loaded maintained and accurately communicated across departments
- Ensure service standards and operating procedures established by the Director are consistently delivered
- Create and manage daily and weekly staff schedules; oversee payroll accuracy and labour deployment
- Provide coaching training reinforcement and performance feedback to team members
- Act as primary on-the-ground leader for Adventure Centre operations including reservations equipment rentals and tour departures
- Ensure safety compliance incident reporting and adherence to health & safety standards
- Serve as liaison with guests to ensure high levels of engagement comfort and service recovery when required
- Operationalize new experiences and pilots developed by the Growth Director ensuring training and execution readiness
- Track operational expenses process invoicing and support financial reporting as directed
- Maintain strong communication with internal departments and external partners to support seamless program delivery
- Review guest feedback trends and provide operational insights for continuous improvement
Qualifications :
Your Skills & Qualifications:
- University/College degree in recreation hospitality education tourism or related field preferred
- 35 years progressive leadership experience in resort recreation guiding operations or related field
- Strong operational leadership skills including scheduling logistics coordination and team supervision
- Demonstrated ability to deliver high service standards in dynamic environments
- Working knowledge of safety risk management and compliance expectations in outdoor environments
- Strong communication and interpersonal skills
- Current CPR C and Standard First Aid certification required
- Class 4 drivers license and interpretive guide certification considered assets
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
- Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
