Customer Service Executive

Mumbai - India

Monthly Salary: INR 10 - 10

Experience Required: 1-3years

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a customer-focused Customer Service Executive to handle customer interactions resolve service-related issues and ensure a positive and consistent customer experience.

Key Responsibilities:

Handle customer inquiries via phone email chat or in-person interactions
Resolve customer complaints and service requests in a timely manner
Maintain accurate records of customer interactions and resolutions
Coordinate with internal teams to resolve customer issues effectively
Follow service guidelines SOPs and quality standards
Ensure customer satisfaction and service-level adherence
Identify recurring service issues and escalate for improvement

Requirements

Graduate in any discipline
1-5 years of experience in customer service or support roles
Strong communication and interpersonal skills
Good problem-solving and conflict-resolution abilities
Basic knowledge of CRM or customer service tools is preferred
Ability to work in a fast-paced customer-facing environment

Benefits

Competitive salary package
Paid leaves and holidays
Performance-based incentives
Training and career growth opportunities

Required Skills:

Key Responsibilities: Handle customer inquiries via phone email chat or in-person interactions Resolve customer complaints and service requests in a timely manner Maintain accurate records of customer interactions and resolutions Coordinate with internal teams to resolve customer issues effectively Follow service guidelines SOPs and quality standards Ensure customer satisfaction and service-level adherence Identify recurring service issues and escalate for improvement Requirements Graduate in any discipline 1-5 years of experience in customer service or support roles Strong communication and interpersonal skills Good problem-solving and conflict-resolution abilities Basic knowledge of CRM or customer service tools is preferred Ability to work in a fast-paced customer-facing environment

We are looking for a customer-focused Customer Service Executive to handle customer interactions resolve service-related issues and ensure a positive and consistent customer experience.Key Responsibilities:Handle customer inquiries via phone email chat or in-person interactionsResolve customer compl...