Branch Manager(Financial Service)

Career Directions Limited (CDL)

Job Location:

Mombasa - Kenya

Monthly Salary: Not Disclosed

Experience Required: 10-15years

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Department: Branch Operations

Level: Manager

Location: Mombasa and Nairobi

Job Purpose

Lead branch operations to achieve growth in deposits and lending ensure operational excellence manage staff performance and deliver superior customer service while safeguarding branch assets and maintaining regulatory compliance.

Key Responsibilities

Business Growth & Financial Management

Develop and implement branch growth plans (deposits & lending).
Achieve revenue profitability and collection targets.
Maximize income streams and prevent revenue leakage.
Prepare monitor and manage branch budgets and costs.

Operations & Compliance

Oversee daily branch operations including opening closing and security.
Ensure compliance with banking policies procedures and regulatory requirements.
Authorize transactions vouchers and accounts within approval limits.
Maintain safe custody of vaults cash loan documents and records.
Submit accurate statutory and internal reports.

Customer Experience

Ensure high-quality customer service across all branch departments.
Build and maintain strong client relationships.
Resolve customer escalations and ensure service excellence.

People Leadership

Lead supervise coach and develop branch staff.
Promote a culture of integrity accountability and teamwork.

Risk & Asset Protection

Safeguard branch assets and implement internal controls.
Act as joint custodian of vaults and cash.
Ensure compliance with audit risk and governance standards.

Requirements

Academic Qualifications

Bachelors Degree in a business-related field (Banking & Finance Accounting Economics Business Administration/Management)
Masters Degree is an added advantage.

Experience

Minimum 10 years in banking and business management.
Leadership or management training is an advantage.
Proven track record in branch performance revenue growth and staff management.

Skills & Knowledge

Bank operations and branch management
Credit and lending oversight
Budgeting and financial reporting
Customer service management
Public relations and stakeholder engagement
Personal Attributes
High integrity and ethical conduct
Excellent communication and interpersonal skills
Courteous professional and customer-focused
Strong decision-making and problem-solving abilities

Department: Branch OperationsLevel: ManagerLocation: Mombasa and NairobiJob PurposeLead branch operations to achieve growth in deposits and lending ensure operational excellence manage staff performance and deliver superior customer service while safeguarding branch assets and maintaining regulatory...