Customer Centre Team Leader
Share
Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
To ensure that the Voice Branch provides adequate inbound outbound sales and service support (including complaint and 2nd level query resolution) to customers in line with the relevant value propositions frameworks and conduct requirements.
Qualifications :
Type of Qualification: First Degree
Field of Study: Business Commerce or any other related field
Experience Required
5-7 years
- Experience within a contact centre environment (across sales and service).
- Experience of the banks products processes and systems.
- Experience in managing client queries and complaints
Additional Information :
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
Technical Competencies:
- Application & Submission Verification
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding
- Processing
- Product Knowledge
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
