UX Writer

Saint Paul, MN - USA

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

NOTE:

Participation in regular meetings with clients stakeholders and team members is required during standard business hours (8:00 AM to 4:30 PM CST).

While remote work is permitted the resource(s) shall be available to work on-site up to five (5) business days per calendar month as needed for in-person collaboration.

Job Description

Client is seeking resources to assist in user story development and requirements gathering for expanding its Provider and Agency Solutions Program Integrity and other Office of Inspector General Product Lines.

This will support the addition of new license types platform functions and capabilities development of cross-cutting legal appeals functionality integration with client systems enhancement of case management capabilities and improvements to data pipelines.

This work supports the agencys broader initiative to transform the licensing digital platform built on Salesforce Public Sector Solutions which is central to the agencys transformation of licensing program integrity and case management processes.

Functions

Write clear user-friendly content for the products including microcontent for UI language email and notification template messages etc.

Support development of user personas and user journey maps for new provider types and county agency users

Collaborate with clients Content Strategists and UX Writers to ensure consistency with existing content standards.

Partner with UX design and product teams to align messaging

Ensure all content and writing use plain language and are accessible to diverse user groups.

Support content and writing for multi-language requirements (Spanish Somali Hmong considerations).

Tasks

Conduct user interviews with licensing staff to understand current processes and pain points.

Create user journey maps for providers navigating initial license application processes.

Adapt product language across contexts (onboarding errors confirmations).

Develop workflow maps showing current and future client processes for new license types.

Collaborate with clients UX strategists to ensure content consistency across existing and new functionality and alignment with design standards.

Participate in user research and usability testing to validate copy.

Research and document accessibility considerations for providers with varying technical skill levels.

Qualifications Skills and Experience

Minimum years of experience in Content Strategist and UX Writer roles: 3 Years

Minimum of projects completed in Content Strategist and UX Writer roles: 4

Demonstrated expertise in UX writing and content strategy.

Strong writing skills with demonstrated experience creating clear user-focused content.

Demonstrated ability to work with complex organizational environments and multiple stakeholder groups.

Demonstrate the ability to align content with business goals and user needs.

Knowledge of accessibility standards and inclusive design principles.

Experience with design/prototyping tools (Figma preferred Sketch InVision) content collaboration tools usability testing platforms.

Experience working with government users regulated industries or public sector projects preferred.

Experience with content development and writing strategies for multi-cultural or multi-language user bases preferred.

Required Skills:

Content Strategist and Figma and Sketch and InVision and UX Writing

Required Education:

Minimum years of experience in Content Strategist and UX Writer roles: 3 YearsMinimum of projects completed in Content Strategist and UX Writer roles: 4

NOTE: Participation in regular meetings with clients stakeholders and team members is required during standard business hours (8:00 AM to 4:30 PM CST). While remote work is permitted the resource(s) shall be available to work on-site up to five (5) business days per calendar month as n...