Manager, Business Readiness Change Management

Intro

Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why youll love this job

As a member of the Next Gen Operations Program at the IOC youll drive the business readiness strategy and lead a high-impact change management team partnering with senior leaders across Operations and Crew portfolios and Technology to deliver adoption and readiness at scale.

Ensure smooth safe and compliant transitions to new tools and capabilities reducing disruption and accelerating operational excellence to position American Airlines for sustained success.

What youll do

As noted above this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever itis deemed appropriate to do so observing of course any legal obligations including any collective bargaining obligations.

Define and own the business readiness and change management strategy for the Next Gen Ops Program aligning with program objectives and enterprise priorities.

Lead and develop the change management team providing mentorship guidance and performance management to deliver high-impact outcomes.

Influence senior leaders and sponsors ensuring visible and active sponsorship of change across all operational divisions.

Integrate readiness and adoption plans into program delivery embedding checkpoints training and communications into release schedules.

Oversee stakeholder engagement and alignment ensuring cross-functional collaboration across Flight Ops IOC and Technology.

Drive execution of the five OCM levers: communications plan sponsor roadmap coaching plan training plan and resistance management plan.

Monitor and measure adoption outcomes using data-driven insights to adjust strategies and report progress to executive leadership.

Identify and mitigate change risks escalating issues with clear options and impacts to governance forums.

Champion a culture of change and continuous improvement embedding lessons learned into future releases and organizational practices.

Prepare and deliver executive-level updates on readiness adoption health and stakeholder sentiment for program governance and leadership forums.

All youll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in Business Communications Organizational Development or related field

5 years in organizational change management business readiness or related discipline

2 years in a leadership or supervisory role

Experience applying structured change management methodologies on large-scale initiatives

Preferred Qualifications- Education & Prior Job Experience

Masters degree in Business Organizational Development or related field

7 years in change leadership for complex regulated or safety-critical environments

Experience with large-scale system implementations or operational transformations

Prosci certification (ADKAR) or equivalent

Familiarity with airline operations or Flight Operations System environments

Skills Licenses & Certifications

Strategic thinker with strong business acumen

Exceptional communication and executive influence skills

Proven ability to lead teams and deliver results in a matrixed environment

Expertise in OCM frameworks stakeholder engagement and readiness planning

Strong analytical and problem-solving skills

Ability to manage ambiguity and drive clarity in complex programs

Proficiency in Microsoft 365 (PowerPoint Excel Word Visio Project) SharePoint; familiarity with work management tools (e.g. Azure DevOps/JIRA) a plus

What youll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
• Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
• 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.