As the SAP Service Order Management (SOM) and Field Service Management (FSM) Analyst youll be the go-to functional expert for end-to-end service delivery processes. Youll work on solution design configuration and integration between SAP ECC/S/4HANA and FSM tools such as ServiceNow Salesforce or SAP FSM. This is a hands-on role where youll translate complex business requirements into robust scalable system solutions.

Location: 655 Collins St Docklands Melbourne.

Successful applicants must be Australian Citizens

Responsibilities:

Solution Design & Implementation

• Configure SAP SOM/CS for service orders resource-related billing (RRB) service contracts and warranty management.
• Lead integration design between SAP ECC/S/4HANA and FSM tools for master and transactional data.
• Configure and maintain SAP FSM including technician settings planning boards and mobile app logic.

Process Optimization & Governance

• Facilitate business process workshops and identify optimization opportunities.
• Develop functional specs test plans and end-user documentation.
• Ensure solution architecture consistency and adherence to best practices.

Support & Leadership

• Provide incident support for service and FSM processes.
• Mentor junior team members and lead testing phases for deployments and upgrades.

Experience Required:

• 5 years in SAP Service Management (CS) or Service Order Management (SOM) with multiple full-cycle implementations.
• 2 years in SAP FSM or similar cloud FSM solutions (ServiceNow Salesforce FS).
• Bachelors degree in Computer Science Information Systems or related field.
• SAP Certification in Service Management or Service Cloud preferred.
• Strong integration expertise using SAP CPI or similar tools.
• Deep functional knowledge of SAP ECC/S/4HANA Service modules.
• Expertise in RRB configuration and integration with SD MM FI/CO.
• Familiarity with FSM data models and mobile configuration.

Why work with us

• Health & Wellbeing: Private health insurance discounts mental health support via EAP and tailored workplace accommodations.
• Recognition & Rewards: Annual pay equity reviews and access to StreamLife for discounts and recognition.
• Time & Flexibility: Generous paid leave options parental leave hybrid work model and programs like KidsCo for school holidays.
• Development & Culture: Internal training leadership programs DEI committees and inspiring workspaces with learning opportunities.

How to Apply

We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples people with a disability or neurodivergence and those from LGBTIQA Veteran or other diverse groups.

Applications cannot be accepted by email. If you require reasonable adjustments to the recruitment process please email

How to Apply