Change Management Consultant, Scams

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Working closely with the Change Lead youll support the planning execution and embedding of change activities across all program stages. Youll assess impacts engage with stakeholders build readiness and help ensure AFCA staff and members can confidently adopt new processes technology and ways of working for the Scams EDR Project.

This is a handsondynamic role where you will facilitate engagement analyse risks support communication and training efforts. Were seeking someone with experience in change delivery whos confident working across complex and cross-functional environments for this 12 month contract.

Typically in this role you will:

Conduct change impact assessments across program outcomes identifying who is impacted and how.
Develop clear structured change plans that outline activities timings and support needed for successful adoption.
Facilitate engagement sessions and workshops ensuring concerns are heard and feedback shapes program delivery.
Build strong relationships with stakeholders across Customer Service DCO Operational Delivery Jurisdiction Communications Membership CX Process Technology and more.
Partner with the Senior Training Consultant and Communications Adviser to align all change training and communication interventions.
Analyse change adoption trends and report on effectiveness providing insights to improve uptake and user experience.
Ensure all change touchpoints communication training engagement and support are cohesive and connected for AFCA staff and members.

Qualifications :

Extensive experience delivering change management activities across transformational change initiatives.
Experience in delivering end-to-end change management plans covering stakeholder engagement communications training and readiness.
Understanding of PROSCI PCI or similar change management methodologies.
Solid analytical and problem-solving abilities with a focus on interpreting data to support change initiatives.
Excellent stakeholder engagement/management skills.
Strong verbal and written communication skills with the ability to convey information clearly and effectively to various audiences.
Ability to establish and maintain strong relationships and the ability to work effectively at all levels in an organisation.
Proven experience in working to project deadlines.

Additional Information :

BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
Employer of Choice Public Sector and NFP Australian HR Awards 2023
Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
Financial benefits Not-for-profit salary packaging to boost take-home pay.
Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

Employment Type :

Full-time

Typically in this role you will:

Conduct change impact assessments across program outcomes identifying who is impacted and how.
Develop clear structured change plans that outline activities timings and support needed for successful adoption.
Facilitate engagement sessions and workshops ensuring concerns are heard and feedback shapes program delivery.
Build strong relationships with stakeholders across Customer Service DCO Operational Delivery Jurisdiction Communications Membership CX Process Technology and more.
Partner with the Senior Training Consultant and Communications Adviser to align all change training and communication interventions.
Analyse change adoption trends and report on effectiveness providing insights to improve uptake and user experience.
Ensure all change touchpoints communication training engagement and support are cohesive and connected for AFCA staff and members.

Qualifications :

Extensive experience delivering change management activities across transformational change initiatives.
Experience in delivering end-to-end change management plans covering stakeholder engagement communications training and readiness.
Understanding of PROSCI PCI or similar change management methodologies.
Solid analytical and problem-solving abilities with a focus on interpreting data to support change initiatives.
Excellent stakeholder engagement/management skills.
Strong verbal and written communication skills with the ability to convey information clearly and effectively to various audiences.
Ability to establish and maintain strong relationships and the ability to work effectively at all levels in an organisation.
Proven experience in working to project deadlines.

Additional Information :

BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
Employer of Choice Public Sector and NFP Australian HR Awards 2023
Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
Financial benefits Not-for-profit salary packaging to boost take-home pay.
Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

Employment Type :

Full-time

Key Skills

Project Management Methodology
Project / Program Management
Change Management
Order Management System
Business Analysis
Visio
Data Management
Project Management
Metadata
Management Consulting
Data Analysis Skills
Taxonomy

Apply Now

About Company

AFCA

Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes ... View more

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