Service Sales Consultant & Coordinator | Johnson & Johnson MedTech | General Surgery

Wokingham - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales Hospital/Hospital Systems (Commission)

Job Category:

Professional

All Job Posting Locations:

Wokingham Berkshire United Kingdom

Job Description:

Johnson & Johnson MedTech General Surgery are looking for a Service Sales Consultant and Coordinator.

Please note that our office will be relocating to central Maidenhead from October 2026. Applicants should ensure that this location is suitable for them.

About Surgery

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery Ready to join a team thats reimagining how we heal Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the worlds most prevalent conditions such as obesity cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at Purpose:

The UK Surgery Service Sales Consultant and Coordinator is responsible for two primary deliverables:

Firstly to drive the growth of service revenue by identifying and securing service contract sales opportunities;
Secondly to efficiently coordinate service and repair logistics ensuring timely and effective management of all surgery service activities to support Johnson & Johnson Surgerys operational objectives.

By collaborating closely with internal and external stakeholders you will help set the standard for innovative sustainable and high-impact surgical service delivery across the Surgery business in the addition you will be responsible for responding to customer enquiries and resolving customer complaints and work orders for capital equipment. You will be accountable for maintaining a high level of customer satisfaction through the timely and accurate processing of work orders ensuring that all issues are handled efficiently and to the highest standard.

What you will be doing:

Service Coordination

Manage and coordinate service and repair activities for Gen11 Megadyne and Dualto platforms ensuring timely triage scheduling and resolution of service requests.
Completes and organises logistics related to equipment movement inventory and capital register management (MSD&R) maintaining accurate records and optimising resource allocation.
Lead the ongoing management of the Med Test relationship including regular agreement reviews and alignment of partnership objectives.

Service Sales

Deliver the service revenue targets for the J&J surgery identified platforms. Lead the selling of service solutions post capital sale and working with the sales team to identify opportunities and develop customer relationships to achieve our business objectives
Leverage consultative skills deep domain knowledge and understanding of the role service plays in the organisation to achieve service contract sales objectives.
Develop and provide value-based message and work with the marketing team to create materials to continuously plot the course for strong justification of service contract renewals; manage the transition from Warranty to contracted support and drive the purchase order process to achieve service revenue objectives.
Ensure pricing compliance for service opportunities.
Monitor and communicate market trends to/from the field including competitor data and develop effective counterstrategies.

Collaboration & Impact

Work in partnership with cross-functional teamsincluding sales marketing operations engineering and external partnersto achieve contract capture and service revenue goals.
Your efforts will directly support the expansion and commercial success of our surgery service offering ensuring our customers receive best-in-class support and innovation.

What you will bring:

Proven experience in service coordination sales or operations within the healthcare or medical device sector or other related industry.
Strong stakeholder management and negotiation skills with a track record of successful collaboration across functions.
Analytical and strategic thinking with the ability to develop and implement impactful service programmes.
Excellent organisational skills attention to detail and ability to manage multiple priorities.
Demonstrated capability in team leadership and talent development.

Required Skills:

Preferred Skills:

Business Behavior Communication Consulting Cross-Selling Customer Centricity Customer Effort Score Customer Retentions Execution Focus Goal Attainment Hospital Operations Innovation Market Research Medicines and Device Development and Regulation Sales Solutions Selling Sustainable Procurement Vendor Selection

Required Experience: