Bilingual Contact Center Representative, Canadian Banking, Credit Cards

Department Overview

Helping is at the heart of everythingwe doatourcontactcentresandwereproud of the value that we can deliverfrom 7am EST 12am EST7-daysa week for more than 27millionTDcustomers. Alongside caring colleagues and supportive leadersyoullmake a meaningful difference to our business our customers and our communities.

Job Details

WhatYoullDo

As the voice of TDyoullbe passionate about understanding our customers. Whetheryoureassistingin-bound callers with accountinquiries orresolving an issue by providing advice and recommending a TD product or serviceyoullhelp us offer trusted support to our clients whenever they need it.Youllconsistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team you will:

• Make peoples day:consistentlydeliver an outstandingcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD productsservicesand solutions.

• Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

• Achieve your goals:consistently reach performanceobjectives includingcustomer experience survey results adviceandquality goals compliance regulationsand productivity targets.

• Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopinyourrole.

WhereYoullWork

After completing in-person training and onboarding sessionsyoullwork primarily offsite. Since most of your work activities can be performed independentlyyoullspend about 95% of your time at your secure private workspacewith astable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will providemoreinformationabouthow this works for their team.

Job Requirements

What You Need to Succeed

Wereproud to work with a group of diverse colleagues. If you have relevantexperiencethatisntmentioned below tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• Bilingual (French & English)

• Exceptionalcommunication andlistening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability tomultitask and navigate through computer systemsapplications and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices (e.g. smartphones tablets laptops headsets etc.).

• Flexibility resiliency and a positive attitude when responding to challenging situations.

• Passion toassistcustomers in resolving unspoken needs by offering consultative advice

• Ability to workbothindependentlyand aspart of a team.

• Integritywhen managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.

Additional Information

Weredelighted thatyoureconsidering building a career with TD. Through regular colleague development conversations training programs and a competitive benefits planwerecommitted to providing the support our colleagues need to thrive both at work and at home.

ColleagueDevelopment

Ifyoureinterested in a specific career path orarelookingtobuildcertain skills wewant to help you succeed.Youllhave regular career development and performance conversations with your manager as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passionabouthelping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organizationat TD andwerecommitted to helping youidentifyopportunities that support your goals.

Training & Onboarding

Werehosting in-person training and onboarding sessions at LOCATION for12weeksto ensureyouvegot everything you need to succeed in your new role.

InterviewProcess

Wellreach out to candidates of interest to schedule an interview.Wedo our bestto communicate outcomes to allapplicantsbyemail or phone call.

National OccupationClassification(NOC)Code

14201 Bankinginsuranceand otherfinancialclerks (NOC)

Company Overview

Our Promise

At TD our commitment to our people is what makes ustheBetterBank. This commitment our Colleague Promise - isour pledgethat no matter where you work at TDyoullhave thechanceto:

• Makea meaningful impact on the business your colleagues and the customers and communities we serve.

• Learnnew skillsgrowyour careerexplorenew opportunities acrosstheBank andultimatelygainnew perspectives tohelp yousucceed.

• Experienceaculture of carewhere allcolleaguesare respected included appreciatedand supported.

OurTotal Rewards Package

OurTotal Rewards package reflects the investment we make in our colleagues to helpthemand their families achieve their financial physicaland mental well-being goals. Total Rewards at TD includesabase salaryvariable compensationand several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognitionprograms.

How We Work

At TD we believein-person connections fuel collaboration and collective creativity; and empowering colleagues with flexibility in how they workhelpsthem todeliverhigh-quality materials that reflect our commitment to our business customers and communities.Our hybrid workplace experience is designed toempowercolleagues to do great work at a physical TD location andalsoremotely where itmakes sense for the work.Whereverour colleagues are workingtheyllalways have access to the TD community and experience our culture of care.

WhoWeAre

TD isone oftheworlds leading global financial institutions and isthe fifthlargest bank in North America by branches.Every daywedeliver legendary customer experiences to over 27millionhouseholds and businesses in Canada the United States and around the world.More than95000 TDcolleaguesbring their skillstalentand creativity to the Bank those we serveand the economies we support.Ourpurposetoenrich the lives of our customerscommunitiesand colleagues and thisunderscoreshow we approach innovation and the capabilitiesweredeveloping to shape the future of banking.

Whetheryouvegotyears of banking experience or just starting your career in financial services wecanhelp you realize your full potential.Through regular leadership anddevelopmentconversations tomentorship and trainingprogramswerehere to support you towards your goals. As an organization we plan to keep growing and we hope you do too.

Inclusiveness

Our Commitment to Diversity Equity and Inclusion

At TDwerecommitted to fostering an environment where all colleagues are encouraged to bring theirauthenticselvesto work experienceequitableopportunitiesand feel respected and supported.Werededicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Our Community Involvement

Each day we work hard to help open doors to a more inclusive and sustainable future for the communities we serve. Our Sustainability and Corporate Citizenship team wasestablishedto bring the TD Ready Commitment (our Corporate Citizenship platform) tolife andhelp usaccomplishourpurposetoenrich the lives of our customerscolleaguesand communities.

Accommodation

Your accessibility is important to us. Please let us know ifyoudlike accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you canparticipatethroughout the interview process.

We look forward tohearing from you!

National Occupation Classification (NOC) Code

14201 Banking insurance and other financial clerks (NOC)

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