Bilingual Customer Service Representative BUMP Group

Ottawa - Canada

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Internal Job Title: Bilingual Customer Support Representative

Job Type: Permanent Full-Time

Job Location: Ottawa ON (18 Auriga Drive)

Work Model: Hybrid (3 days/week on-site)

Work Hours: Monday Friday standard hours (09:00 17:00)

Job Status: Existing vacancy

Salary: $45-50k/year

Position Summary

The Bilingual Customer Support Representative will be responsible for handling incoming calls and emails providing prompt and professional assistance to customers. Reporting directly to the Call Center Manager you will address customer inquiries resolve issues and ensure a positive experience with each interaction. You will also follow established processes and standards to maintain efficient workflow and contribute to the overall success of the team.

The ideal candidate will demonstrate excellent communication skills adaptability and a commitment to delivering high-quality service in a fast-paced environment.

Responsibilities

Answer incoming calls promptly and professionally ensuring customer inquiries are addressed efficiently and courteously.
Resolve customer concerns by actively listening identifying issues and providing effective solutions to ensure satisfaction.
Troubleshoot customer problems related to products or services offering guidance and step-by-step assistance as needed.
Coordinate the processing and shipment of winner prizes ensuring all recipients receive their awards accurately and on time.
Adhere to established operational procedures and standards to maintain a consistent workflow and deliver an exceptional customer experience.
Document all customer interactions including inquiries issues and resolutions in the appropriate systems for future reference.
Participate in ongoing training sessions to stay informed about products services and best practices for customer interactions.
Collaborate with team members and management to share insights and contribute to the continuous improvement of call center operations.
Support the overall goals of the organization by assisting colleagues and contributing to a positive team-oriented work environment.
Various other duties and responsibilities

Qualifications :

Minimum Qualifications

Legally eligible to work in Canada
Fluent in English and French (speak read write)
High school diploma
Basic proficiency in O365 (Outlook Word Excel Teams SharePoint)
Excellent interpersonal organization and time management skills
1 year of experience in a customer service or support position
Able to work outside of standard business hours (evenings weekends holidays) as required
Able to pass a CBN background check

Preferred Qualifications

College diploma
Exposure to Shopifys e-commerce platform
Exposure to CRM platforms and reporting tools

Additional Information :

Equal Opportunity Statement

Our organization is committed to employment equity and diversity in the workplace. We actively encourage applications from women Indigenous Peoples persons with disabilities members of visible minorities and LGBTQ2 individuals.

We are dedicated to removing barriers and fostering an inclusive workplace that reflects society and we are committed to providing an accessible and inclusive recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation at any stage of the hiring process please contact us at so that appropriate arrangements can be made.

AI Use in Recruitment Statement

As part of our commitment to transparency and fairness in hiring we disclose that artificial intelligence (AI) tools may be used at certain stages of our recruitment process. These tools assist in tasks such as resume screening candidate matching and interview scheduling. All AI-assisted decisions are subject to human oversight to ensure fairness accuracy and compliance with applicable laws.

We are committed to the responsible transparent and accountable use of AI in alignment with Ontarios Responsible Use of Artificial Intelligence Directive and the requirements under the Working for Workers Four Act. This includes taking steps to mitigate bias protect candidate privacy and ensure that AI does not unfairly influence hiring outcomes.

If you have questions or concerns about how AI is used in our hiring process please contact us at .

Remote Work :

Employment Type :

Full-time

Internal Job Title: Bilingual Customer Support RepresentativeJob Type: Permanent Full-TimeJob Location: Ottawa ON (18 Auriga Drive)Work Model: Hybrid (3 days/week on-site)Work Hours: Monday Friday standard hours (09:00 17:00) Job Status: Existing vacancySalary: $45-50k/year Position SummaryThe Bil...