Crisis Management Specialist

Site Crisis Management Specialist

Location: Abilene TX & Shackelford Sites
Function: Global Protective Services (GPS) / Crisis Management

Role Overview

The Site Crisis Management Specialist leads day-to-day crisis management readiness coordination and reporting activities at the Abilene TX and Shackelford sites. This site-focused specialist role supports local incident management for cross-functional events impacting site operations and serves as a critical link between site leadership cross-functional partners and the Global Security Operations Center (GSOC).

This role operates within the broader GPS Crisis Management organization and ensures site preparedness through effective incident coordination planning training delivery tabletop exercises and mass notification testing.

Key Responsibilities

Incident Coordination & Response

• Lead and support incident coordination during critical events and cross-functional incidents including assessment response escalation stabilization and recovery activities.
• Serve as the primary on-site liaison between site leadership cross-line-of-business (xLoB) partners and the GSOC during incidents.
• Log triage and track local incidents ensuring accurate categorization documentation metrics and timely reporting to the Crisis Management organization.

Preparedness & Planning

• Maintain and continuously update site-specific Crisis and Incident Management Plans playbooks contact trees and response checklists.
• Monitor emerging risks impacting the sites (e.g. weather infrastructure security threats) and coordinate proactive mitigation efforts with the GSOC GPS partners and site risk managers.
• Support audits compliance reviews and site readiness assessments related to crisis and incident management.

Training Exercises & Testing

• Facilitate and document local tabletop exercises drills and after-action reviews to assess preparedness and drive continuous improvement.
• Conduct periodic site mass notification tests maintaining testing schedules scenarios results and remediation plans in coordination with the GSOC and key stakeholders.
• Deliver site-level crisis management training to improve awareness readiness and response effectiveness.

Communication & Stakeholder Engagement

• Drive timely clear and consistent stakeholder communications during incidents in alignment with corporate communication guidelines.
• Ensure accurate dissemination of situation status decisions and required actions to internal stakeholders.
• Partner with cross-functional teams to ensure coordinated response and alignment during incidents.

Required Qualifications

• 1012 years of professional law enforcement experience including experience responding to critical incidents emergencies or large-scale operational events.
• Demonstrated experience in incident command crisis response or emergency management preferably in complex or multi-stakeholder environments.
• Strong working knowledge of incident response frameworks emergency operations and command-and-control principles.
• Proven ability to operate calmly and decisively in high-pressure situations.
• Excellent written and verbal communication skills with the ability to provide clear accurate and timely updates during incidents.
• Strong organizational skills with experience maintaining incident documentation plans and readiness materials.
• Ability to collaborate effectively with cross-functional teams leadership and external partners.
• Proficiency with incident tracking systems reporting tools and mass notification platforms.

Preferred Qualifications

• Prior experience supporting corporate campus or critical infrastructure environments.
• Experience working with a Global Security Operations Center (GSOC).
• Familiarity with ICS / NIMS or similar incident management frameworks.
• Experience facilitating tabletop exercises or drills.

Why This Role Matters

The Site Crisis Management Specialist plays a critical role in protecting people operations and business continuity at the site level. By combining deep law enforcement experience with structured crisis management practices this role ensures incidents are managed effectively while maintaining high standards of preparedness and compliance.

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

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Crisis Management Specialist / Securitas Security/ Abilene TX / TXDPS License #03946