Food & Beverage Supervisor

Oaks Queenstown Shores Resort are looking for an enthusiastic and service-driven Food & Beverage Supervisor to join our team on a full-time basis.

Be part of one of Queenstowns most exciting F&B launches delivering unique dining experiences with panoramic Lake Wakatipu views. Our menu showcases seasonal New Zealand produce including fresh seafood premium meats and organic vegetables paired with a curated selection of New Zealands finest wines and global distilled spirits.

This role is essential in supporting the smooth operation of our food and beverage outlets while leading a small team to deliver exceptional guest experiences. The successful candidate will oversee daily service mentor team members and ensure all service standards are met across breakfast lunch and dinner shifts.

Key Responsibilities Include:

• Lead and support the F&B team to ensure professional efficient & high-quality service.
• Assist with taking guest orders accurately and ensuring guest preferences are accommodated.
• Demonstrate menu knowledge and confidently recommend food and beverage options to guests.
• Oversee the serving of food and beverages maintaining professional standards and guest satisfaction.
• Deliver exceptional customer service and resolve guest concerns promptly.
• Coach and mentor team members providing guidance support and training as required.
• Assist with rostering shift coordination and workflow planning to maintain smooth operations.
• Ensure compliance with hygiene and workplace health and safety standards.
• Support management with reporting stock management and service improvement initiatives.

Shift Details (subject to change):

• Breakfast lunch and dinner shifts
• Rotating roster across Monday through Sunday
• Split shifts may be required on some days

Qualifications :

Successful candidates will have:

• Demonstrated experience leading coaching or mentoring a team in a hospitality environment.
• Previous experience as a Food & Beverage Attendant Waiter/Waitress or Bartender.
• Warm approachable demeanour with a positive attitude.
• Proven ability to deliver high-quality guest service consistently.
• Professional presentation and strong communication skills.
• Reliability and flexibility to work across a rotating roster including weekends and public holidays.

If youre enthusiastic service-focused and passionate about hospitality wed love to welcome you to our team.

Additional Information :

At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.

Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Remote Work :

No

Employment Type :

Full-time