Release Manager

This role will own end-to-end release orchestrationfrom scheduling and change management through stakeholder communication and post-release validation. The Release Manager will serve as the central coordination point between Development QA Product Operations and Business stakeholders to ensure controlled auditable and risk-mitigated software deployments. 

Key Responsibilities 

Release Planning & Scheduling 

• Own the release calendar across all software development teams and platforms (web mobile backend services) 

• Coordinate release windows and dependencies across multiple concurrent initiatives 

• Establish and maintain release schedules aligned with business priorities and operational constraints 

• Proactively identify scheduling conflicts resource constraints and cross-team dependencies 

Change Management & Governance 

• Create and manage Change Request (CR) tickets in ServiceNow for all software releases 

• Ensure all releases follow established change management policies and procedures 

• Attend and represent changes at weekly/bi-weekly Change Advisory Board (CAB) meetings 

• Present release scope risk assessments rollback plans and business justification to CAB stakeholders 

• Obtain necessary approvals and document decisions in an audit-ready manner 

Release Documentation & Communication 

• Develop clear comprehensive Release Notes for technical and non-technical audiences 

• Communicate release schedules feature updates and potential impacts to stakeholders across the organization 

• Maintain a centralized repository of release documentation runbooks and post-mortems 

• Create stakeholder communication plans tailored to different audiences (executives operations support teams end users) 

Cross-Functional Coordination 

• Partner closely with Product Engineering QA DevOps Infrastructure and Business teams to ensure release readiness 

• Facilitate go/no-go meetings and readiness reviews prior to each release 

• Coordinate User Acceptance Testing (UAT) completion and sign-offs 

• Ensure deployment teams have clear runbooks and rollback procedures 

Risk Management & Issue Resolution 

• Identify and escalate release risks blockers and dependencies early 

• Drive resolution of issues that could impact release timelines or quality 

• Coordinate emergency hotfixes and out-of-cycle releases when necessary 

• Conduct post-release retrospectives and implement continuous improvement initiatives 

Process Improvement & Standards 

• Establish and maintain release management best practices templates and standards 

• Define and enforce Definition of Done criteria for release readiness 

• Implement metrics and reporting to track release velocity quality and predictability 

• Drive automation and tooling improvements to increase release efficiency

Qualifications :

Required Experience 

• 58 years of hands-on Release Management or similar experience in a technology-focused environment 

• 24 years managing releases across multiple Agile/Scrum teams simultaneously 

• Proven experience managing 50 releases annually in a complex multi-team environment 

• Strong understanding of SDLC CI/CD pipelines and modern deployment practices 

• Hands-on experience with ServiceNow (or similar ITSM platforms) for change management 

• Experience participating in and presenting to Change Advisory Board (CAB) meetings 

Technical & Process Knowledge 

• Deep familiarity with Agile/Scrum methodologies and release cadences 

• Understanding of web and mobile application deployment processes 

• Knowledge of DevOps practices automation tools and deployment strategies (blue/green canary rolling) 

• Experience with version control systems (Git) build tools and deployment automation 

• Familiarity with cloud platforms (AWS Azure GCP) and containerization (Docker Kubernetes) is a plus 

Core Competencies 

• Exceptional organizational skills ability to manage multiple concurrent releases without dropping details 

• Strong communication skills both written and verbal with ability to communicate effectively with technical and non-technical stakeholders at all levels (including Directors and VPs) 

• Proactive and self-directed  anticipates needs identifies risks early and drives resolution independently 

• Calm under pressure  maintains composure during critical releases and incidents 

• Detail-oriented ensures accuracy in documentation approvals and compliance requirements 

• Collaborative mindset builds strong relationships across teams and functions 

Preferred Qualifications 

• ITIL Foundation certification or equivalent change management training 

• Background in website and mobile app release management 

Additional Information :

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. 

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**

REF3634A

Remote Work :

No

Employment Type :

Full-time