Marketing and Communications Manager

• Presenting marketing performance updates at monthly meetings highlighting ROI insights and opportunities for new activity in response to business trends.
• Collaborating with the Director of Sales and Marketing General Manager and Commercial Team to integrate marketing and communications strategies across departments.
• Maintaining and strengthening relationships with external agencies partners and brand representatives to ensure alignment with Fairmont and Accor standards.
• Oversee in co-ordination with the Digital Marketing Manager update the resorts digital presence ensuring website email and social media platforms reflect brand standards current content and strategic messaging.
• Managing and optimising databases and CRM systems for all business segments including golf spa rooms and F&B to drive targeted communication and guest engagement.
• Acting as the brand champion ensuring all marketing materials imagery and communications adhere to Fairmonts global identity standards.
• Leading the design and production of marketing collateral both digital and print to support guest acquisition and retention.
• Coordinating with Fairmont and Accor regional marketing teams to implement brand campaigns locally.
• Building and maintaining relationships with local regional and national media across travel lifestyle business and leisure sectors.
• Developing and distributing press releases coordinating media visits and acting as spokesperson when required.
• Identifying and executing PR opportunities partnerships and community initiatives that align with the Fairmont brand and promote resort awareness.
• Monitoring media coverage evaluating results and circulating relevant stories internally.
• Coordinating and supporting resort events including weddings corporate launches and trade exhibitions ensuring consistent branding and communication.
• Organizing and promoting in-house events such as wedding fairs and F&B activations.
• Developing and maintaining local partnerships and community initiatives that enhance brand reputation and drive positive PR exposure.
• Representing the resort at trade shows media events and relevant exhibitions to explore new opportunities.
• Compiling monthly marketing performance reports highlighting activity spend ROI and key learnings.
• Monitoring campaign effectiveness adjusting plans to maximise impact and return on investment.
• Supporting and collaborating with all departments to ensure marketing initiatives drive revenue and guest engagement.
• Mentoring training and guiding marketing team members and colleagues to build skills and foster a guest-focused culture.

Qualifications :

• Degree in Marketing Communications Business or a related field or equivalent commercial experience
• 35 years experience in e-commerce digital marketing or a similar role in hospitality or related industries
• Excellent communication and customer service skills in written and spoken English
• Ability to engage effectively with luxury clientele and senior stakeholders
• Highly organized self-motivated and able to manage competing priorities in a fast-paced environment
• Results-oriented proactive and solution-focused with a collaborative approach
• Upholds brand standards for professional conduct and presentation
• Proficient in MS Excel Word & PowerPoint

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time