Loyalty Specialist

Tulsa, OK - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

Are you a relationship-driven professional who thrives in a fast-paced customer-first environment Jim Norton Toyota prides itself on taking care of our customers and is seeking a motivated high-integrity Loyalty Specialist to help our service customers explore upgrade opportunities using positive equity. This role is focused on retention loyalty and transparency not pressure selling.

Benefits

Competitive Pay
Medical Vision Dental
401(k) Retirement Plan
Group Life Insurance
Flexible Spending Account
Paid Vacation
Employee Discounts

Responsibilities

Engage service customers in a professional non-pressure upgrade conversation
Review daily equity mining and service appointment data to identify qualified customers
Identify customers in a verified positive equity position using equity tools and CRM data
Present market-based trade values and ownership upgrade options with transparency
Conduct in-lane upgrade consultations with service guests
Create payment comparison scenarios to demonstrate potential savings and benefits
Set qualified upgrade appointments and perform warm handoffs to sales management
Log all activity customer interactions outcomes and follow-up actions in CRM daily
Deliver a customer experience that builds trust loyalty and repeat business
Support overall dealership growth retention and customer satisfaction goals
Demonstrate commitment to professional conduct ethics and compliance standards

Qualifications

Automotive customer-facing experience preferred
Strong communication and relationship-building skills
Results-driven mindset with high accountability
Professional presence strong ethics and customer-first attitude
Proficiency in CRM/DMS systems and digital communication tools
Ability to remain calm and effective in a fast-paced environment
Strong work ethic and self-motivation
Willing to submit a background check

About Us

The Norton Family has been handling Oklahomas automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth training and advancement. All you need is the same commitment to excellence we have for our customers!

Physical Requirements

The physical requirements of the position are LIGHT to MEDIUM in intensity.

Must be able to sit/stand/walk for long periods of time.
Visual acuity requirements include color depth perception and field of vision comparable necessary to drive vehicles safely.
Constant Reaching sitting standing walking fingering grasping feeling talking hearing.
Frequent Repetitive motion.
Occasional Balancing kneeling crouching pushing pulling and lifting up to 20 lbs

Physical Working Conditions

This position is subject to inside and outside environmental working conditions including but not limited to temperature changes outside weather conditions slightly elevated ambient noise levels minor potential physical hazards such as electrical mechanical and cleaning equipment and minor atmospheric conditions affecting skin or respiratory systems such as fumes odors and dust associated with operations in an auto dealership.

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.

Required Experience:

Job SummaryAre you a relationship-driven professional who thrives in a fast-paced customer-first environment Jim Norton Toyota prides itself on taking care of our customers and is seeking a motivated high-integrity Loyalty Specialist to help our service customers explore upgrade opportunities using ...