IT Support Coordinator

Jonesboro, GA - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Support Coordinator

Location: Remote

Job Overview:

The IT Support Coordinator will be responsible for coordinating and providing technical support to employees managing IT infrastructure and ensuring the companys hardware software and networks operate smoothly. This role requires strong troubleshooting skills the ability to manage multiple tasks and effective communication with staff to resolve IT-related issues in a timely and efficient manner.

Key Responsibilities:

Technical Support & Troubleshooting:
- Provide first-level IT support to employees for hardware software and network issues via phone email or in person.
- Troubleshoot and resolve technical problems related to desktops laptops printers mobile devices and other IT equipment.
- Support the installation configuration and maintenance of software and hardware applications.
- Assist with system configurations updates and software installations across the organization.
IT Equipment & Asset Management:
- Track and manage the companys IT assets (laptops desktops phones etc.) including purchasing inventory and assigning equipment to staff.
- Coordinate the repair or replacement of malfunctioning equipment ensuring minimal downtime for employees.
- Oversee the maintenance and lifecycle of IT hardware ensuring proper disposal and recycling of outdated equipment.
Network & Systems Monitoring:
- Monitor the companys network ensuring all systems are up and running with minimal downtime.
- Assist with the configuration installation and maintenance of network devices including routers switches and firewalls.
- Collaborate with the IT team to ensure security protocols are followed to protect company data and systems.
Software Installation & Maintenance:
- Install configure and update software applications and systems used by the organization.
- Troubleshoot and resolve software-related issues reported by users including operating systems business applications and other tools.
- Assist in managing software licenses and ensuring compliance with licensing agreements.
User Support & Training:
- Provide on-the-job technical training to employees to help them effectively use the companys IT resources.
- Create and maintain user guides and FAQs for common IT issues improving the overall efficiency of the support process.
- Support new employee onboarding including setting up accounts email and IT resources.
IT Help Desk Coordination:
- Coordinate and prioritize incoming IT support requests ensuring they are addressed promptly based on urgency.
- Document all support requests troubleshooting steps and resolutions in the IT ticketing system.
- Escalate unresolved issues to the appropriate technical staff or vendors following up to ensure timely resolution.
IT System Documentation & Reporting:
- Maintain and update documentation on IT infrastructure system configurations and network architecture.
- Prepare regular reports on system performance ticket resolution times and recurring technical issues.
- Assist with audits of IT systems and infrastructure to ensure compliance with security policies.
Collaboration with IT Team:
- Work closely with the IT team to identify areas for improvement in IT infrastructure and operations.
- Assist in the implementation of IT projects system upgrades and improvements.
- Ensure IT policies and best practices are communicated and followed across the organization.

Qualifications:

Education:
- High school diploma or equivalent required.
- Associates or Bachelors degree in Information Technology Computer Science or related field preferred.
Experience:
- 1-3 years of experience in IT support help desk or technical support roles.
- Experience with hardware software and network troubleshooting.
- Familiarity with ticketing systems and IT asset management.
Skills:
- Strong technical troubleshooting skills and the ability to resolve a wide range of IT issues.
- Excellent communication skills both verbal and written with the ability to explain technical issues to non-technical users.
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Proficiency with Microsoft Office Suite operating systems (Windows macOS) and business software applications.
- Basic knowledge of networking protocols network administration and IT security practices.
- Ability to work independently and as part of a team.
Certifications (Optional):
- CompTIA A Network or similar IT certifications are a plus.
- ITIL Foundation or other IT service management certifications are beneficial.

Work Environment:

Office-based role with standard business hours (typically 9 AM - 5 PM).
Some flexibility for remote or hybrid work may be available depending on company policy.
Occasional after-hours support may be required for urgent issues or system maintenance.

How to Apply:

Interested candidates should submit a resume and cover letter.

Job Title: IT Support Coordinator Location: Remote Job Overview: The IT Support Coordinator will be responsible for coordinating and providing technical support to employees managing IT infrastructure and ensuring the companys hardware software and networks operate smoothly. This role requires stron...

Job Title: IT Support Coordinator

Location: Remote

Job Overview:

Key Responsibilities:

Technical Support & Troubleshooting:
- Provide first-level IT support to employees for hardware software and network issues via phone email or in person.
- Troubleshoot and resolve technical problems related to desktops laptops printers mobile devices and other IT equipment.
- Support the installation configuration and maintenance of software and hardware applications.
- Assist with system configurations updates and software installations across the organization.
IT Equipment & Asset Management:
- Track and manage the companys IT assets (laptops desktops phones etc.) including purchasing inventory and assigning equipment to staff.
- Coordinate the repair or replacement of malfunctioning equipment ensuring minimal downtime for employees.
- Oversee the maintenance and lifecycle of IT hardware ensuring proper disposal and recycling of outdated equipment.
Network & Systems Monitoring:
- Monitor the companys network ensuring all systems are up and running with minimal downtime.
- Assist with the configuration installation and maintenance of network devices including routers switches and firewalls.
- Collaborate with the IT team to ensure security protocols are followed to protect company data and systems.
Software Installation & Maintenance:
- Install configure and update software applications and systems used by the organization.
- Troubleshoot and resolve software-related issues reported by users including operating systems business applications and other tools.
- Assist in managing software licenses and ensuring compliance with licensing agreements.
User Support & Training:
- Provide on-the-job technical training to employees to help them effectively use the companys IT resources.
- Create and maintain user guides and FAQs for common IT issues improving the overall efficiency of the support process.
- Support new employee onboarding including setting up accounts email and IT resources.
IT Help Desk Coordination:
- Coordinate and prioritize incoming IT support requests ensuring they are addressed promptly based on urgency.
- Document all support requests troubleshooting steps and resolutions in the IT ticketing system.
- Escalate unresolved issues to the appropriate technical staff or vendors following up to ensure timely resolution.
IT System Documentation & Reporting:
- Maintain and update documentation on IT infrastructure system configurations and network architecture.
- Prepare regular reports on system performance ticket resolution times and recurring technical issues.
- Assist with audits of IT systems and infrastructure to ensure compliance with security policies.
Collaboration with IT Team:
- Work closely with the IT team to identify areas for improvement in IT infrastructure and operations.
- Assist in the implementation of IT projects system upgrades and improvements.
- Ensure IT policies and best practices are communicated and followed across the organization.

Qualifications:

Education:
- High school diploma or equivalent required.
- Associates or Bachelors degree in Information Technology Computer Science or related field preferred.
Experience:
- 1-3 years of experience in IT support help desk or technical support roles.
- Experience with hardware software and network troubleshooting.
- Familiarity with ticketing systems and IT asset management.
Skills:
- Strong technical troubleshooting skills and the ability to resolve a wide range of IT issues.
- Excellent communication skills both verbal and written with the ability to explain technical issues to non-technical users.
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Proficiency with Microsoft Office Suite operating systems (Windows macOS) and business software applications.
- Basic knowledge of networking protocols network administration and IT security practices.
- Ability to work independently and as part of a team.
Certifications (Optional):
- CompTIA A Network or similar IT certifications are a plus.
- ITIL Foundation or other IT service management certifications are beneficial.

Work Environment:

Office-based role with standard business hours (typically 9 AM - 5 PM).
Some flexibility for remote or hybrid work may be available depending on company policy.
Occasional after-hours support may be required for urgent issues or system maintenance.

How to Apply:

Interested candidates should submit a resume and cover letter.

Key Skills

Computer Hardware
IT Experience
Mac Os
Avaya
Mobile Devices
Windows
Help Desk
IT Support
Order Fulfillment
Project Coordination
Google Suite
Troubleshooting

Apply Now

About Company

Jonesbororealtycompany

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IT Support Coordinator

Jonesboro, GA - USA

Job Summary

Job Title: IT Support Coordinator

Job Overview:

Key Responsibilities:

Qualifications:

Work Environment:

How to Apply:

Job Title: IT Support Coordinator

Job Overview:

Key Responsibilities:

Qualifications:

Work Environment:

How to Apply:

Key Skills

About Company

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