IT Service Desk Agent
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Job Location:
Little Rock, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for Find Jobs for Students.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.
Closing Date:
Type of Position:
Professional Staff - Project/Program Administration
Workstudy Position:
Job Type:
Temporary (Fixed Term)
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
Institution Name:
University of Arkansas System
Since its inception the University of Arkansas System has developed a tradition of excellence that includes the states 1871 flagship land-grant research university; Arkansass premier institution for medical education treatment and research; a major metropolitan university; an 1890 land-grant university; two regional universities serving southern and western Arkansas; five community colleges; two schools of law; a presidential school; a residential math and science high school; a 100 percent-online university and divisions of agriculture archeology and criminal justice. The individual entities of the UA System maintain cooperative strength as well as diverse offerings that exhibit unmatched economic and social impact to the state.
The UA System provides communities in Arkansas with access to academic and professional opportunities develops intellectual growth and cultural awareness in its students and provides knowledge and research skills to an ever-changing society. The system enrolls more than 60000 students employs over 17000 employees and has a total budget of over $2 billion. An intrinsic part of the texture and fabric of Arkansas the UA System is a driving force in the states economic educational and cultural advancement.
Department:
IT Service Management
Departments Website:
Summary of Job Duties:
The IT Service Desk Agent is responsible for a wide range of activities related to service desk support such as updating tickets from member institutions maintaining accurate knowledge base articles maintaining accurate equipment records and assisting staff members with the use of their computer equipment. The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment. The successful candidate must have strong written and oral communication skills.
Qualifications:
The IT Service Desk Agent is responsible for a wide range of activities related to helpdesk support such as updating tickets from member institutions maintaining accurate knowledge base articles maintaining accurate equipment records and assisting staff members with the use of their computer equipment.
The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment. The successful candidate must have strong written and oral communication skills.
Salary Information:
Required Documents to Apply:
Optional Documents:
Additional Information:
Recruitment Contact Information:
Director IT Service Management
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check Sex Offender Registry
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Manipulate items with fingers including keyboarding Repetitive Motion Sitting
Frequent Physical Activity:
Hearing Talking
Occasional Physical Activity:
Standing Walking
Benefits Eligible:
NoRequired Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
UACCB is a two-year, accredited Arkansas community college with on-campus and online classes offering a variety of degrees and technical certificates.
