Splish Splash Admissions Lead

Calverton, NY - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain caveand chose to share it with the world. Today Herschend is the largest family-held themed attractions company with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something uniqueall are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and servicewhat we call Heartspitalitythe intersection of heart and hospitality.

As an equal-opportunity employer we strive to provide environments where every host guest and partner feel welcome valued and loved. We firmly believe that words and actions matter which is why all individuals are to be treated equally and with respect.

The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.
The Admissions Lead trains oversees the day-to-day operations of the Admissions department and trains team members in the areas of guest services general park knowledge passes and tickets and point of sale procedures. This position also assists with scheduling Admissions team members and assists with addressing any guest concerns at the main gate.
The ideal candidate will be friendly have strong communication skills and have a knack for exceptional customer service.

We are currently looking for a:

Splish Splash Admissions Lead

Roles & Responsibilities:

Supervisory Duties:
Assist with the daily supervision of the Admissions team and any other assigned departments
Lead by example attitude and as a representation of Splish Splashs core values
Act as an approachable mentor and coach to all assigned team members
Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed
Participate in new-hire orientation and training activities for all assigned employees
Ensure that all required meal and other breaks are being given in accordance with New York law
Assist with team scheduling and timekeeping activities
Departmental Duties:
Welcome guests to the park in a warm and friendly manner.
Courteously assist guests with questions and complaints
Sell and collect tickets and season passes.
Ensure that all Admissions policies and procedures are being followed (e.g. entry/exit bag checks etc.)
Utilize Point of Sale (POS) equipment to accurately record financial transactions
Maintain a clean work Main Gate operation (wiping down counters vacuuming sweeping picking up trash etc.) to maintain a great first impression for incoming guests
Maintain compliance with company and industry best practices policies and procedures to create a safe environment for colleagues and guests.
Assist other Guest Experience departments as needed
All other duties assigned by leadership

Education & Experience:
No education requirements for this role
Previous related work experience in a similar role preferred but not required

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:
Must be at least 16 years of age to comply with New York Child Labor Laws
Ability to work flexible schedule including evenings weekends and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
Ability to handle high-pressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Ability to follow direction multi-task and work as part of a team as well as independently

Physical Requirements:
Ability to stand walk and remain on feet for majority of the workday
Ability to occasionally stoop twist kneel bend squat or reach above shoulders
Ability to carry push pull lift and hold objects weighing 20 pounds or more
Working Conditions:
Subject to frequent exposure to outdoor areas of the park
Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain and other weather conditions
Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits:

Working at Splish Splash is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Splish Splash employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Splish Splash Perks & Benefits:
Flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Splish Splash on your days off
Invitations to exclusive company-sponsored employee events throughout the season
Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Splish Splash. Apply today!

Do not miss the chance to spark your career now!

We are currently looking for a:

Splish Splash Admissions Lead

Roles & Responsibilities: