Connections Customer Technical Support Officer

We are unique

Join our organisation and experience a culture that fosters camaraderie and personal growth serving and connecting the regional communities of NSW and southern QLD. Enjoy work-life balance and training and development opportunities across a diverse range of career pathways.

This permanent position and this role can be based anywhere within Essential Energys operational footprint.

About the role

As a Connections Customer Technical Support Officer you will be the first point of contact for technical support and troubleshooting for Essential Energys external customers and partners. Youll play a vital role in ensuring smooth operations within the connections process providing expert advice resolving complex queries and supporting ongoing improvements to our systems and services.

Key responsibilities include:

• Provide technical support and advice to Accredited Service Providers (ASPs) Electrical Contractors (ECs) and other partners.
• Investigate and resolve customer issues related to registration access and portal operations.
• Manage both routine and complex customer enquiries escalating when necessary.
• Support cross-team collaboration and process improvement initiatives.
• Prepare reports correspondence and documentation for internal and external stakeholders.
• Experience in customer support ideally within the energy or utilities sector.
• Strong problem-solving and analytical skills.
• Excellent interpersonal and stakeholder management abilities.
• Proficiency in business systems and computer operations.

About You

You are a forward-thinking strategic leader with deep expertise in digital infrastructure. You understand both the legacy systems and the future of technology and you know how to bring people together to achieve great things. Youre not expected to be hands-on with the technology but you have strong technical acumen and the ability to think critically and strategically. You thrive in high-risk environments are sensitive to the needs of both traditional and digital teams and are committed to open honest and transparent leadership.

Youll bring:

• Experience in customer support ideally within the energy or utilities sector.
• Strong problem-solving and analytical skills.
• Excellent interpersonal and stakeholder management abilities.
• Proficiency in business systems and computer operations.

Required Qualifications

• A Certificate IV in Business or equivalent experience.

Why Essential Energy

We offer competitive remuneration commensurate with skills and experience and 16.5% super.

Essential Energy provides employees with a broad range of employee benefits including 26 weeks paid parental leave learning and development opportunities and Health and Wellbeing programs including fitness passport. For more information on our benefits please visit the employee benefits page.

We are proud to be recognised as aWORK180 Endorsed Employer for All Women.

As a pivotal player in the future energy industry our organisation takes a future horizon perspective and isnt afraid to make decisions for the long term.

Our people do the same knowing that their perspective effort and achievements are critical to the success of our whole organisation.

We offer a diverse range of opportunities in a future-focused environment where you can build a career and invest in your own future wherever you live.

For further information please contact Rachelle Wright Connections Customer Technical Support Supervisor on 0.

Applications close on Sunday 18 January 2026 at 11:55pm.

Passionate people. Global thinking. Regional heart.

Building a better energy future.

Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender age ethnicity sexual orientation or disability.

As an organisation our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.

At Essential Energy we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to Essential Energy (including alternate formats of application forms or alternate ways for accessibility). To discuss adjustment requirements please contact or call us on.