Client Success Manager
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Abbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses delivering industry-leading technologies to support diagnostic testing. This position focuses on small accounts within the government criminal justice and treatment market driving existing business retention and incremental growth while managing transactional sales and product-focused engagements.
ESSENTIAL DUTIES AND RESPONSIBILITIES (KEY ACTIVITIES)
Identify new small account opportunities through inbound inquiries targeted outreach and digital engagement.
Execute transactional sales activities including preparing quotes winning sales opportunities opening new accounts processing orders and coordinating delivery.
Promote core product portfolio and educate customers on product features benefits and usage.
Monitor account performance and proactively address gaps in product adoption or usage introduce new products.
Collaborate with internal teams (Customer Service Operations) to ensure smooth order processing and issue resolution.
Maintain accurate records in CRM (Salesforce) for all interactions opportunities orders and follow-ups.
Stay informed on product updates and communicate changes to customers promptly.
QUALIFICATIONS
Associates degree or equivalent experience.
1 years in sales customer service or account management preferably in a transactional or product-focused environment.
Familiarity with diagnostic or drug testing products preferred.
Strong organizational skills and ability to manage a high volume of small accounts efficiently.
Proficiency in MS Excel MS PowerPoint and Salesforce.
PREFERRED QUALIFICATIONS
Bachelors degree or equivalent experience.
3 years in sales customer service or account management preferably in a transactional or product-focused environment.
SKILLS / ATTRIBUTES
Must be self-motivated
Excellent organizational and time management skills required
Proven track record in Sales preferred
Strong communication verbal and written skills a must
Customer-centric mindset with strong communication skills
Ability to work independently and prioritize multiple tasks
Detail-oriented with a focus on accuracy in quotes and order processing
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
