Technical Account Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
TTEC Digital seeks aTechnical Account Managerto steward strategic client relationships drive platform adoption and ensure measurable outcomes across Amazon Connect andAWS-basedcontact center ecosystems. This role blends technical leadership client partnership and operational excellence to deliver a seamlesshigh-valueManaged Services experience.
This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
What You Will Do:
- Serve as the primarypost-salespoint of contact building trusted relationships across technical and operational stakeholders.
- Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance insights and recommendations.
- Oversee technical execution across incidents enhancements change requestsreleasecoordination and environment stability.
- Monitor platform usage performance trends and health indicators; provideforward-lookingrecommendations that improve reliability and business outcomes.
- Maintain clear communication of risks action plans and technical decisions while coordinating with engineering developers and cloud support teams.
- Support renewal readiness andlong-termplanning by keeping environmentsoptimized documented and aligned to the clients roadmap.
What You Will Bring:
- Experience in Technical Account Management Technical Program Management Solutions Consulting or similar roles supporting cloud contact center platforms.
- Working knowledge of Amazon Connect AWS services telephony/IVR cloud operations and modern CX architectures.
- Ability to translate client goals into actionable technical plans and leadcross-functionalexecution.
- Strong communication stakeholder management andexecutive-levelsummarization skills.
- Familiarity with Jira ServiceNowMicrosoft Dynamicsor similar workflow/ITSM tools.
$0 - $0 a year
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
