Client Support Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 33000 - 40000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job description
About the Role
Were looking for a Client Support Specialist to join our growing support this role youll be the first point of contact for our clients helping them solve issues learn the platform and get the most value from Wordbee. Youll work closely with colleagues across Product Operations and Sales to ensure that every client interaction is clear timely and helpful.
This position is ideal for someone who enjoys troubleshooting communicating with people from around the world and continuously learning about new tools and workflows.
Key Responsibilities
Respond to client questions and support tickets with professionalism and care.
Diagnose and resolve common platform or workflow issues.
Escalate complex problems to senior support or product teams when needed.
Contribute to internal documentation and help center articles.
Share feedback and insights from clients to help improve Wordbees platform and processes.
Collaborate with team members to ensure smooth handovers and consistent service quality.
Required Qualifications
23 years of experience in client or technical support ideally for a SaaS or technology-based company.
Strong communication and problem-solving skills.
Comfortable working with support platforms such as Zendesk or similar tools.
Fluent in English (spoken and written).
Based in or able to work from one of our European office locations (Prague Barcelona Warsaw etc.).
Preferred Qualifications
Experience supporting clients in the localization language or technology sectors.
Interest in creating client resources such as tutorials or how-to guides.
Why Join Wordbee
Youll be part of a global team helping leading brands and organizations manage multilingual projects every day. At Wordbee your ideas are valued your curiosity is encouraged and youll have the opportunity to grow your skills while contributing to a friendly collaborative team that supports clients across Europe and beyond.
- Manila National Capital Region Philippines
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Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
TransPerfect Translations is a translation, E-Discovery and language services company based in New York City. The company serves clients in many fields, such as film, gaming, legal and healthcare fields. As of 2012, TransPerfect is "the largest privately owned language services provid ... View more
