Customer Service Officer

Albany - Australia

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Orrcon Steel is looking for a Customer Service Officer in our Albany branch. Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands. This opportunity welcomes someone with a hands-on approach and a sales-driven mindset to be the friendly face and voice for a mix of phone email and walk-in customers ready to provide practical advice and support.

But this isnt just a desk job were after a true all-rounder and team player. Someone who can drive sales chase up leads and build solid relationships while also being ready to roll up their sleeves and pitch in wherever its needed. If theres a job to be done youre on it. If a customer needs a solution youre already working on it. Youll also keep accurate records and handle data input carefully to make sure orders and customer deliveries are spot on helping the whole team run smoothly.

What Will You Do

Supported by an experienced team youll take real ownership of your work youll

handle enquiries in person over the phone and by email delivering timely practical solutions to customers across farming construction fabrication and manufacturing
prepare accurate quotes and follow up to turn leads into sales
support external sales reps with local knowledge customer insights and hands-on follow-through
take initiative to solve problems improve processes and make the customer experience better every day
help out with day-to-day branch work whether thats assisting a customer at the counter or jumping in to back up your team when things get busy

More About You

Youll be keen to play a key part in helping a strong local business keep growing. Youll bring:

strong communication skills youre clear confident and easy to talk to
a customer first mindset that means you follow through and close the loop with customers
someone who enjoys variety works well under pressure and can juggle tasks without missing a beat
a can-do attitude and sense of responsibility you take pride in doing things right
comfortable with tech and quick to learn new systems (experience with SAP or similar is a bonus)

Why BlueScope

As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:

Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.

Bring your energy and make your mark as together we drive Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future.

Come and discover us at us creating strength for the future.

Applications close Wednesday 21st January 2026.

Remote Work :

Employment Type :

Full-time