Mobility Sector | Junior Salesforce Service Cloud
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Participate in the implementation and rollout of Salesforce Service Cloud solutions.
Configure and support Case Management Entitlements Queues and Omni-Channel Routing.
Implement and maintain customer service tools such as Live Agent and Knowledge Base.
Design and optimize process automation using Salesforce Flows Macros and Quick Text.
Support testing activities user acceptance and deployment phases.
Collaborate with functional and technical teams to deliver scalable and high-quality Service Cloud solutions.
Contribute to solution documentation and continuous improvement initiatives.
Qualifications :
Minimum 1 year of hands-on experience with Salesforce Service Cloud implementations.
Practical experience with:
Case Management
Entitlements
Queues
Omni-Channel Routing
Live Agent
Knowledge Base
Salesforce Flows
Macros and Quick Text
Experience participating in Service Cloud projects including configuration testing and rollout.
Salesforce Service Cloud Consultant Certification is a plus.
Strong problem-solving and analytical skills.
Ability to work collaboratively in hybrid and agile team environments.
Good command of technical English.
Additional Information :
The Devoteam Group works for equal opportunities promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Access Control System
- B2C
- Concierge
- Accident Investigation
- Data Analysis
About Company
Devoteam is a AI-driven tech consulting firm specialised in cloud platforms, cyber, data, and sustainability. Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value. With over 11,000 tech architects in more than 25 co ... View more
