Tenant Coordinator

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Department:

Construction

Job Summary

Description

First Capital TSX: owns operates and develops grocery anchored open air centres in neighbourhoods with the strongest demographics in Canada. Through the expertise and collaboration of our team we create thriving properties which generate value for businesses investors and our neighbourhoods. As one of the Greater Toronto Areas top employers we foster a vibrant culture that ensures equal opportunity and well-being for all employees in a dynamic workplace. We are proud to provide rewarding opportunities to build meaningful careers in a fun and high performing environment.

THE ROLE:

The Tenant Coordinator is responsible for maintaining consistent and thorough communication with tenants leasing construction and operation teams at various mixed-use projects in the FCR portfolio. You will act as a liaison between our tenants and our internal teams to ensure and fulfill tenant requirements and increase overall tenant satisfaction.

WHAT YOU WILL DO:

Collaborate with the Construction and Property Management Teams to ensure the Asset Information Matrix is up to date maintained and available to all users.
Collaborate with leasing and tenants to ensure the Tenant Coordination Portal is up to date and maintained for all new deals in the internal review and manage the schedule for tasks FCR is responsible for delivering such as drawing review insurance approval and other communication.
Monitor and manage the pre-lease account for the Region to prioritize cost recovery.
Collaborate with construction and leasing teams to ensure cost information is included in new deal proposals as required and reallocation is completed within the project accounting.
Manage and process all Tenant Inducement applications for the Region. Report on aged liabilities and management of FCR responsibility to accrue costs and forecast payment.
Coordinate with the construction and leasing teams to ensure the budgeted possessions forecast is up to date and communicated to the Construction team. Report on actual possessions compared to the budgeted list and reconcile costs and schedule quarterly.
Manage all tenant documents and drawings for the project files are up to date and managed per department process requirements.
Liaise with the tenant to collect all documentation required to support existing tenant renovations. Report on the project and collaborate with the Construction team to assign the internal review process.
Collect and issue the VP Memo and Welcome Letter for all new with leasing and property management to gather the documents and ensure communication with the tenants is thorough and complete.
Issue formal Possession Letters to tenants in accordance with the department process and internal distribution is complete and recorded.
Assist in coordinating on site tenant meetings with the Construction team as required including pre-possession review key release and deficiencies walk throughs.
Manage multiple projects simultaneously.
Assist with the lease administration process including Construction Request Summary budgets and LLW Schedule C review as requested.
Liaise with internal teams to ensure all tenant concerns are addressed including accounting possessions events and operational concerns.
Track and follow up with tenants directly to ensure that all construction requirements (insurance WSIB notice of projects permits) are obtained and correctly addressed prior to possession and construction.
Ensure all closing documents for the tenants space (vacant possession notices key releases tenant drawings) are obtained and available.
Monitor and inspect progress of Tenants work to ensure Tenants Contractor abides to rules and regulations and address any site conditions that may arise.
Visit each assigned properties regularly to properly coordinate tenant construction activity and maintain ample familiarity.
Attend project meetings and prepare project notes and action items as well as communication of schedule action items to project team when required.
Provide general project coordination support as required in support of the Construction Project Management team.
Assume responsibility and oversight of special projects and manage all Tenant Coordination activities as directed.
Other duties as required and assigned.

WHAT YOU BRING:

Completion of a post-secondary degree or diploma.
Experience in providing exceptional customer service in real estate retail or service environment.

WHAT YOU NEED TO BE SUCCESSFUL:

Excellent written and oral communication skills with the ability to offer solutions to complex issues.
Confident friendly and courteous with a strong service-oriented platform.
Self-motivated a strong problem solver and able to work effectively independently and in a team environment.
Adaptable with strong organizational skills and an eye for detail and accuracy.
Analytical with an aptitude for math and numbers.
Advanced level skills in Microsoft Office.

WHAT WE OFFER:

We invest in People. Along with our competitive compensation packageswere always thinking of new ways for our people to share in the companys success. We are very proud to offer the following to our employees:

Company-matched savings plans
Fully paid Extended Healthcare benefits from day one
Annual wellness subsidy
Tuition & development program
Employee referral program
Rewards and recognition programs
Paid time off during December holiday season
Parental leave benefits

Our people are what makes us different. At First Capital we are committed to workplace diversity and inclusion within our organization therefore we encourage all qualified persons from all backgrounds to apply. Accommodations are available upon request to all applicants with disabilities throughout our hiring process. To discuss any accommodation please email us at emailprotected.

Required Experience:

DescriptionFirst Capital TSX: owns operates and develops grocery anchored open air centres in neighbourhoods with the strongest demographics in Canada. Through the expertise and collaboration of our team we create thriving properties which generate value for businesses investors and our neighbourho...