Senior Manager, Certification Operations, Data Center Learning

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Our Certification Operations team is seeking a Senior Manager Certification Operations who is customer obsessed and believes there is always an opportunity to improve the way we assess and certify our builders work-readiness. As the single-threaded owner of the Data Center Learning Certification program youll manage and develop teams of certification professionals building high-impact assessment methodologies for our AWS Data Center Communities (DCC) organization. This position requires constant collaboration with Senior Leaders in Data Center Operations Safety Security Logistics Planning Delivery and other teams to determine the right certification strategy and execution. Your team will ensure that we are building the most important most impactful certification solutions that assess 15000 technicians across Data Center Operations (DCO) Data Center Engineering Operations (DCEO) and Logistics (DCMAT) job families. You will also launch the external AWS Data Center Operations certification that validates foundational competencies and technical knowledge to pre-qualify external candidates to work for AWS.

We are looking for a professional who has demonstrated deep people management expertise and the ability to build high-performing teams across multiple time zones and cultures. The ideal candidate will have proven success leading teams through organizational change while establishing and improving operational metrics that drive excellence. You must be able to prioritize workstreams in alignment with organizational goals and push the boundaries of certification operations sourcing and integrating the newest technology that drives productivity and value for our customers.

As the Senior Manager you will represent our organization across AWS. This entails understanding the short medium and long-term certification and organizational goals and translating these into an actionable vision roadmap and people growth plans. Your role will be tasked with management of a team of experienced certification professionals their growth and development as individuals and leaders.

In this role you will:

- Develop and execute strategies and mechanisms to ensure effective development and delivery of creative and innovative certification methodologies that scale across multiple geographies and languages.
- Work strategically with country and regional leaders to identify flexible but consistent certification solutions to operational challenges and work toward ensuring only qualified builders access appropriate work requests.
- Solve business problems with focus on understanding root causes and driving forward-looking opportunities in certification operations.
- Leverage AI and emerging technologies to optimize certification workflows and enhance team productivity.
- Drive utilization of assessment and performance data to support data-driven certification outcomes.
- Design new metrics and enhance existing metrics to support the future state of certification operations.
- Experiment with and successfully implement new methods and modes of certification that build upon academic and industrial best practices.
- Integrate certification operations within centralized solutions (e.g. Boost) to enable efficient planning and management of work requests.
- Coach mentor and develop the team including establishing and overseeing new employee onboarding programs and providing career development planning and opportunities.
- Work with leading online training and certification platforms to develop and grow AWS Data Center Operations external certifications.

Key job responsibilities
- Communicate at all levels including with Executive Management across Global Data Center Operations.
- Own Strategy of the Certification Operations including methodology assessment management adoption integration and inspection.
- Prioritize Work in alignment with Strategic Initiatives across DCO DCEO and DCMAT job families.
- Gather and Use Metrics to Drive Decisions on Certification Operations and Investments in Builder Assessment.
- Manage Team Operations to Schedule and Budget across three main org capabilities: development delivery and integration with DC tools.
- Create Comprehensive Certification Programs across a variety of Assessment Modalities and Work Environments.
- Establish and monitor adoption and operational excellence metrics for certifications including coverage and impact on safety availability capacity cost and productivity.


A day in the life
You will analyze the current certification operations across the AWS Data Center organization and actively seek opportunity to improve and innovate assessment methodologies. Youll manage teams of certification specialists focused on building and delivering certification programs across all job families in alignment with the Data Center Learning organizational goals and strategy. As your team completes development of certification standards and assessments youll launch certification offerings and measure their impact on operational metrics over time. Using data from understanding builder performance and certification effectiveness youll direct the team on how to improve assessment quality where to innovate in certification methodology and what operational measurements you can improve through better certification practices. Youll work closely with centralized solutions teams to ensure seamless integration of certification requirements into work management systems.

About the team
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion of events fosters stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

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Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- Bachelors degree or equivalent in a relevant field such as Instructional Design Educational Technology or Organizational Development
- 5 years of team management experience or a PMP certificate and 5 years of program or project management experience
- 10 years of blending product and program management skills to execute strategic initiatives about process creation standardization and improvement experience
- Experience launching and building brand recognition of public certification programs

- Experience creating and implementing large-scale programs
- Expertise with industry-standard certification practices assessment methodologies and credentialing systems.
- Familiarity and/or experience and with evidence-based assessment and certification research methodologies along with program management tools learning management systems certification management platforms assessment authoring tools and integration with operational systems.
- A strong focus on internal customers needs and satisfaction with an emphasis in demonstrating return on investment in certification.
- Experience building measures and metrics and developing reporting solutions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162900/year in our lowest geographic market up to $281600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.