Consultant ITIL Change Manager

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Consultant - ITIL Change Manager
We are seeking an experienced ITIL Change Manager with relevant years of hands-on experience in managing IT changes across complex enterprise environments. The ideal candidate will be responsible for ensuring that all IT changes are assessed approved implemented and reviewed in a controlled and efficient manner minimizing risk and service disruption while enabling business agility.
Responsibilities
Own and manage the IT Change Management process in alignment with ITIL best practices
Plan coordinate and facilitate Change Advisory Board (CAB) and Technical Advisory Board (TAB) meetings
Assess change requests for risk impact dependencies and compliance
Ensure proper categorization prioritization approval and scheduling of changes
Work closely with IT operations application teams infrastructure teams and business stakeholders
Monitor and manage standard normal urgent and emergency changes
Ensure changes are implemented within agreed SLAs and governance frameworks
Maintain accurate change records in ITSM tools (e.g. ServiceNow)
Conduct post-implementation reviews (PIRs) and drive continual service improvement
Maintain end-to-end traceability between change records incidents problems releases and configuration items (CIs)
Identify and mitigate change-related risks and conflicts
Produce regular reports and metrics on change performance (success rate failed changes emergency changes etc.)
Drive continual improvement initiatives to enhance the effectiveness efficiency and reliability of the change management process.
Support audits and ensure compliance with internal controls and regulatory requirements
Qualifications we seek in you!
Minimum Qualifications
Significant years of hands-on experience in IT Change Management
Strong practical knowledge of ITIL Change Enablement / Change Management
Experience working in enterprise-scale IT environments
Hands-on experience with ITSM tools (ServiceNow preferred)
Strong understanding of IT infrastructure applications and Network Operations
Ability to manage multiple changes in high-pressure environments
Excellent stakeholder management and communication skills
Strong analytical and problem-solving abilities
Preferred Qualifications/ Skills
ITIL v3 or ITIL 4 Certification (strongly preferred)

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
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