Account Manager Team Lead

Juicyway exists to do one thing: give Africans equal access to the global market.

We believe Africas growth depends on tearing down the walls around payments currency access and liquidity. So thats what were building a payments company designed for speed scale and impact.

Were not a traditional company (and dont want to be). We move fast we ask bold questions and we expect everyone here to think like an owner. If youre looking for a place where your work has visible direct impact and youre trusted with big opportunities youll fit right in.

Were guided by six values that shape how we work every day:

• Love Care deeply about our mission customers colleagues and the work.
• Curiosity Ask questions learn constantly never stop improving.
• Ownership Take initiative own the wins and the lessons.
• Risk-taking Be bold test ideas and back yourself.
• Transparency Share openly build and earn trust and be honest.
• Excellence Hold a high bar in everything we deliver.

If this feels like your kind of environment youll feel at home here.

About the Role

The Account Manager Team Lead oversees Juicyways account management function across Nigeria and other African corridors. This role ensures strong client retention repeat transaction growth and outstanding customer service delivery through effective leadership of the Account Executive team.

The Lead is responsible for managing high-value and strategic client relationships directly ensuring operational excellence across all post-sales processes and coordinating closely with the Sales Trading Treasury and Compliance teams to optimize client experience and revenue outcomes.

Tasks

Leadership & Team Management

• Supervise coach and mentor Account Executives to achieve performance targets for client retention satisfaction and transaction growth.
• Set and monitor KPIs for the Account Management team aligned with group objectives.
• Conduct weekly performance reviews provide feedback and ensure CRM and reporting discipline.
• Build a strong service culture that reinforces Juicyways reputation for reliability and responsiveness.

Portfolio Oversight & Revenue Growth

• Oversee the total book of managed accounts to ensure high engagement timely renewals and consistent transaction activity.
• Monitor and report portfolio-level metrics retention volume growth client satisfaction and profitability.
• Identify churn risks early and lead proactive interventions to retain clients.
• Collaborate with the Trading and Treasury desks to secure competitive rates for clients while protecting Juicyways margin.
• Drive cross-selling and up-selling of Juicyways FX payments and remittance products.

Key Account Management

• Personally manage top-tier and strategic clients representing the highest transaction volume or revenue potential.
• Build trusted advisor relationships with key partners and institutional customers.
• Ensure executive-level communication and problem resolution for VIP accounts.

Customer Service Excellence

• Ensure all client issues are resolved promptly and root causes are identified to prevent recurrence.
• Maintain service response SLAs and ensure consistent client communication quality across all teams.
• Lead quarterly client satisfaction reviews and drive continuous service improvements.

Process & Compliance Management

• Own and continuously improve the Account Management SOPs including onboarding KYC refresh escalation and CRM updates.
• Ensure 100% compliance with AML/CFT KYC and regulatory requirements for all managed accounts.
• Work with Compliance and Risk to oversee client documentation and periodic reviews.

Cross-Functional Collaboration

• Serve as the operational link between Sales Trading Treasury and Operations for client servicing.
• Provide feedback to product and tech teams based on client experience.
• Participate in pricing discussions product pilots and corridor expansion initiatives.

Reporting & Insights

• Generate weekly and monthly reports on account activity retention performance and revenue outcomes.
• Present insights to senior management on client trends opportunities and service gaps.
• Use data to forecast retention revenue and contribute to budget planning.

Requirements

• Bachelors degree in Business Finance Economics Marketing or a related discipline; MBA preferred.
• 57 years experience in client relationship management account leadership or business development ideally in FX payments or financial services.
• Proven track record of leading account management teams with measurable results.
• Excellent communication negotiation and leadership skills.
• Strong analytical skills with comfort using CRM and reporting tools (HubSpot Salesforce etc.).
• Deep understanding of cross-border payments FX transactions and remittance flows.
• Customer-centric mindset with a passion for service quality and retention.
• Ability to multitask in a fast-paced growth-oriented environment.

Benefits

Why Join Juicyway

Juicyway is at an inflection point. Weve already processed over $2bn in transactions were live in 6 countries and we hold licenses across Nigeria the US Canada and the UK. Were scaling fast and laying the foundations for exponential growth. Joining now means stepping onto the rocketship as it takes off shaping how we grow scale and earn trust across Africa and the globe.

Perks & Benefits

• Competitive Compensation
• Unlimited PTO
• Generous parental leave
• The opportunity to build from the ground up with your impact visible every day

Our Hiring Process

1. Hiring Manager Interview A conversation to learn more about you your experience and your fit for the role.
2. Work Product A practical task that lets you show us how you think and approach real-world problems.
3. People & Culture Interview A discussion with our People team to understand how you align with Juicyways values and culture.
4. Founders Interview A final conversation with our CEO or cofounder to align on impact expectations and the future.