Team Lead, Client Relations Unit
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Objective & Summary
The ideal candidate will be an account management administrator and post sales position designed to support account manager to give a higher level of client relations with ultimate goal of increasing revenue.
Key Duties & Responsibilities
Administrative support to Team M.
Creates opportunities and Tickets on the CRM.
Follow up with Operations team on new requests and new activations.
Communicates delays and challenges in new requests and new activation ensuring stakeholders are regularly updated.
Provide leadership to Business development Account officers.
Ensure communicated timelines/SLA by the Project engineering team are met by proactively following up.
Provide detailed updates on delays to all stakeholders.
Primary contact for vendor registration and BIDs.
Management of client account details and ensuring they are up to date (KYC).
Weekly health checks- to ensure all clients being managed are contacted within the quarter.
Upsell to existing clients.
Follow up with Support team on issues raised by existing client and providing updates to stakeholders.
Assist support and best manage outages or maintenance activities.
Generate weekly report for tickets created new activations captured in the CRM.
Generate weekly report from the CRM for Team M.
Generate BDD report for management meetings.
Ensure the operations team adhere to the 3 Core Pillars of the companys culture.
Ensure that Clientele databases are updated and maintained monthly.
Ensure all the required documentation for onboarding a new customer is included in an SAR (KYC Signed SO Signed Service contract or SLA).
Take charge of departmental requisitions receive and issue materials.
Finance on the workflow of SAR new deals upgrades demos downgrades modifications change management forms etc.
Day to day operational business solutions interface between departments.
Legal to ensure the aspects of contract signing service contracts revisions are done.
Ensure SLA are all updated and documented.
Weekly one on one meetings with Team M discuss closed and ongoing deals challenges/issues.
Relationship Mgt internal (liaise collaborate)
Finance on the workflow of SAR new deals upgrades demos downgrades modifications change management forms etc.
Day to day operational business solutions interface between departments.
Legal to ensure the aspects of contract signing service contracts revisions are done.
Ensure SLA are all updated and documented.
Weekly one on one meetings with Team M discuss closed and ongoing deals challenges/issues.
Requirements
Education and / or Professional Qualification
Undergraduate degree qualification essential.
Accreditation to professional bodies.
Certified Office Administrator OND HND & BSC.
Essential Skills / Knowledge
Experience with both Microsoft operating system and the Apple operating system.
Strong verbal and written communication.
Good presentation skills for business reports.
Ability to organize and conduct purposeful Departmental/ Unit meetings.
Desirable Skills / Knowledge
General knowledge of ICT solutions.
Knowledge of Nigerian Telecoms Market.
Strong administrative skills.
Good understanding of Microsoft operating systems.
Able to use properly MS Word Excel and Power-point.
Benefits
Healthcare Insurance (HMO)
Paid Leave
Group Life Insurance
Hybrid work model
Professional Development Reimbursement
Hybrid work model
Professional Development Reimbursement
Company Industry
IT Services and IT Consulting
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
